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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Cartagena?
Choke Point Meeting Spots
Arrivals: Since CTG frequently utilizes open-air tarmac stairs rather than jet bridges, your AssistAnt greeter stands directly at the entrance of the airside arrival corridors (before you enter the main immigration hall). They will be holding a highly visible, personalized digital placard to gather you before you join the general queue. Departures: Your personal greeter and baggage porter coordinate directly with your chauffeur to meet you curbside at the main terminal entrance of the Departure Hall (Level 1), instantly taking over your heavy luggage and guiding you to your airline's priority desk.
2026 Fast-Track Specs
Our 2026 expedited clearance pathways are designed to bypass CTG's notoriously long, humid peak-hour lines: Check-Mig Verification: Our operational team pre-validates your mandatory Colombian Check-Mig electronic form prior to your arrival at the airport, ensuring zero friction at the check-in counter. Express Immigration & Customs: Greeters leverage established priority airport channels to escort you through dedicated lanes at Migración Colombia (international departures and arrivals) and the DIAN customs inspection desks, transforming a process that often takes over an hour into a seamless transition.
Lounge Intelligence
International Departures: The premier spot to wait is the newly updated Heroica VIP Lounge, located Airside on the 1st Floor near Gate 9. It features cold air conditioning (a must in Cartagena), premium local snacks, work desks, and quiet seating away from the busy boarding gates. Domestic Departures: Passengers traveling within Colombia can relax in the renovated Avianca VIP Lounge, located Airside on the 2nd Floor near Gate 4. It features high-speed Wi-Fi, regional Colombian coffee tasting stations, and open buffet selections.
VVIP / Private FBO Specs
For private aviation flights, CTG offers dedicated FBO services that bypass public areas entirely: Aerosupport FBO & Caribbean Support: Providing 24/7 executive ground handling, elegant passenger lounges, and private boarding protocols.Direct Tarmac Transfers: Highly coordinates active ramp-to-curbside luxury sedan transfers directly to/from your private aircraft stairs, allowing you to transit to the city center within 10 minutes of landing.
2026 Local Flair
Elevate your 2026 travel experience in the Jewel of the Indies with these exclusive activities: Private Charter to the Rosario Islands: Skip public boats and board an exclusive 50-foot luxury catamaran departing from the private Marina Santa Cruz for a day of private beach club relaxation. Exclusive Walled City Historic Tour: A private, after-hours architectural walking tour of Cartagena's historic fortifications and colonial mansions led by a local historian. VIP Rum and Chocolate Tasting: A customized private tasting session at a top boutique venue, sampling rare, aged Colombian rums paired with premium single-origin local chocolates. Private Helicopter Flight over Bocagrande.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
Fast-Track services guide you seamlessly through the main commercial terminal using priority check-in, express immigration escorts, and terminal porters. VVIP services bypass the commercial terminal entirely, processing your arrival or departure through a private FBO hangar with tarmac car transfers.
Because Cartagena Airport frequently uses open-air stairs on the tarmac, your AssistAnt greeter will meet you as you enter the terminal building, right before you step into the main immigration hall.
No. Unlike Bogota, CTG does not support the Biomig iris-scanning system for non-residents. However, our Fast-Track service utilizes priority airport lanes to bypass the standard queues.
Yes, the Check-Mig form is mandatory for entering and exiting Colombia. Your AssistAnt concierge team will verify and pre-screen your electronic form registration to guarantee zero delays at check-in or passport control.
For international flights, the Heroica VIP Lounge near Gate 9 is fully operational airside. For domestic departures, the newly updated Avianca VIP Lounge near Gate 4 provides premium comfort.
CTG still utilizes traditional security screening scanners. You will need to remove laptops, large electronics, and compliant liquids (under 100ml) from your carry-on luggage for inspection.
Private aviation is handled on the airfield perimeter via Aerosupport FBO and Caribbean Support, both offering high-end executive lounges and private ramp-side operations.
CTG is exceptionally close to the heart of the city. A chauffeured transfer from the terminal to the historic center of Cartagena takes approximately 10 to 15 minutes.
Yes. Our greeters manage the entire transit process: retrieving your luggage at international arrivals, walking you through customs, completing domestic check-in, and escorting you through security to the domestic terminal.
With our expedited check-in, dedicated luggage porter, and priority immigration lane escort, the average time from arriving curbside to entering your departure lounge is under 15 minutes.
Plan Your Seamless Arrival
in Cartagena Now
