Discover our clients:
Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Medellin?
Choke Point Meeting Spots
Arrivals: Your dedicated bilingual greeter will be waiting for you the moment you step off the aircraft at the jet bridge exit (or immediately inside the terminal entry if arriving via a bus gate transfer) holding a personalized digital placard. Departures: Your coordinator meets you curbside at the designated VIP drop-off zone outside Hall B (International Departures), seamlessly taking over your luggage and guiding you straight to the check-in counter.
Fast-Track Specs
While MDE does not operate standard fast-track lanes for the general public, our VIP passengers bypass standard queues entirely. Our greeters escort you through dedicated diplomatic and priority lanes at passport control and customs. This expedites the international arrival and departure clearance process, reducing average processing times by over 70%.
Lounge Intelligence
For international departures, we escort you to The Lounge Medellín Internacional (by Global Lounge Network). Located airside on the second floor between Gates 10 and 11, this 24/7 sanctuary features premium open bars, a curated buffet of local and international dishes, private hot showers, quiet day-bed pods, and ultra-fast Wi-Fi. For domestic flights, you will be escorted to The Lounge Medellín Domestic on the third floor near Gate 1, known for its quiet relaxation zones and business facilities.
VVIP & Private Jet FBO Specs
For passengers arriving or departing via private aircraft, operations are handled smoothly via MDE’s general aviation aprons and dedicated FBO facilities. Our VVIP service coordinates a seamless tarmac-to-curbside transfer. A luxury private vehicle awaits you directly at the aircraft steps, whisking you across the airfield to clear customs in a private suite before you are connected with your personal chauffeur.
Local Flair (Medellín Season)
Elevate your Colombian itinerary with these handpicked, highly exclusive local experiences: VIP Heli-Transfer: Bypass the highway traffic entirely. We can arrange a private helicopter transfer from MDE directly to the Olaya Herrera Airport (EOH) in El Poblado or a scenic flight straight to the luxury docks of Guatapé. Private Art & History Immersion: Experience an exclusive, closed-to-the-public tour of the Museo de Antioquia, guided privately by a senior curator, followed by a chauffeured art walk through Comuna 13. Ultra-Premium Coffee Cupping. Atanasio Girardot Skybox.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
Your private greeter will be waiting for you with a personalized name sign at the jet bridge exit as soon as you step off the plane. If your aircraft parks at a remote stand, the greeter will meet you at the terminal entrance where the shuttle bus drops you off.
Yes, our baggage porters will accompany you to the carousel, identify and retrieve your luggage, and handle the heavy lifting. We coordinate with your driver to ensure a smooth transition to your vehicle outside.
The Lounge Medellín Internacional, located near Gates 10 and 11, is open 24 hours a day, 7 days a week, making it ideal for late-night international departures. The domestic lounges have variable hours, with the primary domestic lounge operating 24 hours.
Due to local airport authority regulations at MDE, direct tarmac-to-terminal vehicle transfers are reserved exclusively for private jet arrivals via the general aviation aprons. Commercial passengers are met at the jet bridge and escorted through the terminal.
Using the Tunel de Oriente, the average drive time is approximately 25 to 30 minutes in a private luxury SUV. Our meet and greet service ensures you exit the terminal and meet your driver within minutes of landing, eliminating taxi queues.
MDE utilizes advanced screening technologies at its main security checkpoints. While laptops and large electronics must still be removed during screening, our VIP greeters guide you through the priority lines to ensure your screening is as quick and hands-off as possible.
Yes, domestic passengers can access The Lounge Medellín Domestic, located on the third floor of the airside terminal near Gate 1. It offers complimentary day beds, high-speed Wi-Fi, refreshments, and a quiet working environment away from the busy boarding gates.
Our ops team monitors all incoming flights in real-time. Your personal greeter will adjust their arrival time to match your actual landing time, ensuring they are standing at the jet bridge exit whenever you arrive, day or night.
Absolutely. If you are eligible for a tax refund on goods purchased in Colombia, your departure greeter will guide you directly to the DIAN office located landside before check-in, assisting you with the paperwork to expedite the process.
Yes, MDE features the NaviLens digital wayfinding system across all major decision points, including Hall B and International Departures. Our bilingual greeters provide physical and verbal navigation, ensuring you never have to worry about finding your way.
Plan Your Seamless Arrival
in Medellin Now
