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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Addis Ababa?
Choke Point Meeting Spots
Arrivals: Your dedicated AssistAnt agent meets you directly at the jet bridge exit (or immediate bus deboarding area for tarmac stands) holding personalized AssistAnt signage.Departures: You are met curbside at Terminal 2, VIP Gate 4 drop-off, where our portage team handles your luggage immediately. Transit: Met directly at your arriving gate, avoiding crowded main concourse lines completely.
Priority & Fast-Track Logistics
Access to dedicated Diplomatic & Priority Lanes for expedited immigration, e-Visa verification, and customs procedures. Airside electric golf cart transport through Terminal 2’s expanded passenger concourse to minimize walking times during tight connections.
Premier Lounge Intelligence
Ethiopian Airlines ShebaCloud VIP Lounge / Platinum Lounge (Terminal 2): Upgraded state-of-the-art facilities featuring private quiet sleep pods, luxury shower suites, traditional Ethiopian coffee ceremonial stations alongside gourmet international dining, and dedicated high-speed Wi-Fi zones.
VVIP & Private Terminal (FBO) Specs
Tarmac Transfer & Presidential VIP Terminal: Available for chartered, private aviation, and select diplomatic delegations, providing direct tarmac luxury vehicle transfers (Mercedes-Benz S-Class / Range Rover) between the aircraft and private VIP terminal salons, completely bypassing public terminal processing.
2026 Local Flair & Curated Experiences
Private Helicopter Transfer: Direct charter from ADD to Entoto Park or luxury eco-lodges in the Rift Valley. Exclusive Cultural Access: Private after-hours viewing of early hominid fossils at the National Museum of Ethiopia accompanied by a senior archaeologist. Private Coffee Masterclass: VIP tasting experience at Tomoca's reserve roastery in Addis Ababa.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
Upon landing at ADD, your personal AssistAnt greeter will be waiting for you directly at the jet bridge exit or tarmac deboarding gate holding a personalized name sign. You will be guided through expedited Diplomatic/VIP immigration channels and customs, assisted with baggage retrieval, and escorted directly to your private chauffeur at the Terminal 2 arrival curb.
While public immigration lines at Terminal 2 can take 45 to 90 minutes during peak arrival banks (such as early morning and late evening), AssistAnt’s VIP fast-track routing typically reduces immigration processing to under 10–15 minutes.
For departures, your greeter and porter team will meet you curbside at Terminal 2, VIP Gate 4. They will assist with your luggage, guide you through priority check-in and fast-track security screening, and escort you to the ShebaCloud Platinum Lounge or your departure gate.
For transit passengers, our greeter meets you at your arrival gate with an electric buggy service. We facilitate expedited transfer security processing and escort you directly to the ShebaCloud Platinum Lounge in Terminal 2 or to your connecting gate.
AssistAnt provides access and priority entry to the flagship Ethiopian Airlines ShebaCloud Platinum Lounge in Terminal 2, equipped with private sleep suites, hot shower facilities, traditional Ethiopian coffee bars, and a premium international buffet.
Yes. Our greeters assist you through the dedicated e-Visa and Visa on Arrival (VOA) processing counters, ensuring all payment and verification steps are handled swiftly without queuing in general passenger lanes.
Yes, for VVIP, diplomatic, or private jet (FBO) arrangements, tarmac car transfers utilizing executive sedans or SUVs can be arranged to transport passengers directly between the aircraft stairs and the VIP terminal.
AssistAnt’s flight operations team monitors all incoming and outgoing flights in real-time. Your greeter’s schedule is automatically adjusted to ensure they are at the gate or pickup spot precisely when your aircraft arrives.
We recommend booking at least 48 to 72 hours prior to travel to guarantee priority clearance permits and dedicated porter allocation. Urgent requests inside 24 hours are accepted subject to availability.
Yes. AssistAnt offers private luxury chauffeur services, including armored vehicles, Mercedes-Benz S-Class, and Range Rover fleets, for seamless transfers from ADD Terminal 2 directly to hotels like the Hyatt Regency, Sheraton Addis, or Skylight Hotel.
Plan Your Seamless Arrival
in Addis Ababa Now
