Seamless Assistance from Start to Finish

Your dedicated AssistAnt greeter will be waiting for you the moment you step off the aircraft at the jet bridge exit, holding a digital tablet displaying your name. This ensures you are met before entering the main flow of traffic heading toward Aruban immigration.

Your greeter meets you at your airline check-in desk, guides you through the priority Aruban passport control line, and navigates you through the initial security checkpoint. They will then manage the logistics of the unique AUA double-baggage drop before escorting you directly into the U.S. CBP Preclearance terminal area.

Yes, the International VIP Lounge near Gate 8 is located directly inside the U.S. Departures terminal, airside past the U.S. CBP Preclearance checkpoint. It is open daily and provides immediate, 2-minute gate proximity for U.S.-bound flights.

The International VIP Lounge located near Gate 2 operates from 11:00 AM to 7:00 PM daily. Please note that on Saturdays, this lounge area prioritizes modified access to accommodate the heavy weekend departure banks.

Under strict international aviation security mandates updated for 2026, no third-party concierge is permitted to physically bypass passengers through the final U.S. CBP Preclearance processing line. However, your AssistAnt greeter optimizes your transit through all preceding Aruban checkpoints, cutting your overall terminal transit time by up to 60 minutes.

The VVIP Private Terminal (FBO) infrastructure at AUA is strictly reserved for passengers traveling via private or chartered aircraft. Commercial passengers must utilize our Fast-Track Commercial Terminal service, which leverages priority lanes to bypass standard public queues.

While you relax with your greeter, our team identifies and retrieves your checked bags from the AUA baggage carousels. Your greeter then accompanies you to the final customs checkpoint entry line, where you will present your bags to local officials.

Local airport authority and security protocols at AUA restrict airside tarmac vehicular pickups exclusively to private aviation clients utilizing the General Aviation Terminal/FBO. Commercial flight passengers are met immediately at the jet bridge exit.

For U.S.-bound departures on busy 2026 weekends, we recommend arriving at the terminal 3 hours prior to departure. Our Fast-Track service significantly reduces queue times, but this window guarantees a stress-free stroll through the double-security architecture and allows time to enjoy the Gate 8 VIP Lounge.

By Aruban law, passengers must personally present their own physical custom declarations and passports to the border officers. Your AssistAnt greeter will guide you to the shortest available lane, stand by you through the process, and take over your luggage immediately after you clear the customs threshold.