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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Cancun?
Choke Point Meeting Spots
Arrivals (Commercial T2, T3, T4): Your dedicated AssistAnt concierge stands directly at the immediate exit of the aircraft jet bridge inside the terminal building. If your aircraft parks at a remote stand requiring a tarmac bus, your greeter will be waiting with your personalized sign at the exact threshold where the bus unloads passengers into the terminal entry doors. Departures: Your greeter meets you curbside at the designated VIP drop-off zones of your respective terminal, matching your chauffeur's arrival in real time.
2026 Fast-Track Specs
AssistAnt utilizes government-designated Expedited Immigration Lanes at CUN. These premium queues bypass the general public lines entirely, reducing standard 60-to-90-minute seasonal wait times down to under 15 minutes. In Terminal 4, our guests utilize the newly integrated 3D-Scan security lanes, ensuring a seamless transition through departures without manual luggage disassembly.
Lounge Intelligence
Terminal 3: The brand-new VIP Lounge T3 FC (opened January 2026 by MERA) stands as the terminal’s premier oasis, offering ultra-modern resting zones, bespoke chef-curated dining, and premium mixology. Terminal 4: The MERA Business Lounge (International) remains unmatched, featuring state-of-the-art sleeping pods, private workstations, dedicated showers, and high-end buffet offerings tailored for transcontinental travelers.
VVIP/FBO Specs
All private operations are channeled through the dedicated Cancún FBO Terminal. Tarmac-to-curbside car transfers are fully active and strictly coordinated under federal airport security clearances. Your luxury SUV is permitted to meet you airside beside the aircraft wing or at the FBO steps, guaranteeing maximum discretion and zero interaction with public terminals.
2026 Local Flair
Elevate your Mexican Caribbean stay with these highly exclusive, ultra-luxury regional experiences: Private Tulum & Cobá Helicopter Expeditions: Bypass coastal highway traffic with a direct private helicopter transfer from the CUN FBO to secluded Mayan ruins, paired with an archeologist-led private tour. Exclusive Riviera Maya Culinary & Yacht Charters: Board a custom 100-foot mega-yacht from the Puerto Cancún marina for a private cruise to Isla Mujeres, featuring an onboard dinner prepared by a Michelin-starred guest chef. VIP Cenote Access: Gain private, after-hours entry to restricted, pristine subterranean cenotes completely closed to the general public, accompanied by a private cave-diving expert.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
Your dedicated concierge will be waiting with a personalized name sign at the immediate exit of the aircraft jet bridge before you enter the main terminal hallway. If your flight lands at a remote gate, the greeter will meet you at the terminal entrance door where the tarmac shuttle unloads.
During the busy 2026 travel season, public immigration lines can exceed 60 to 90 minutes. With AssistAnt’s expedited immigration lanes, the transit time from the jet bridge through passport control is typically reduced to under 15 minutes.
No. Due to strict federal security protocols and the necessity of securing airside security clearances for our greeters, all CUN VIP services must be booked at least 24 to 48 hours prior to your scheduled flight arrival time.
We highly recommend the international MERA Business Lounge in Terminal 4. It features premium 2026 amenities, including high-tech sleeping pods, private shower suites, high-speed Wi-Fi, and a fully serviced complimentary premium bar.
No. Federal airport security mandates that direct tarmac vehicle transfers are strictly reserved for private aviation clients utilizing the dedicated FBO Terminal. Commercial passengers must be met inside the terminal building at the jet bridge exit.
Once you clear the expedited passport control lanes, your concierge guides you to the baggage carousel where a dedicated private porter handles the retrieval and lifting of all your luggage, escorting it seamlessly through customs to your vehicle.
Terminal 4’s newly updated security lanes utilize advanced 3D/CT scanning technology, allowing you to leave laptops and electronic electronics inside your bags. However, standard international liquid restrictions still apply.
Yes. When utilizing our VVIP FBO service, you are escorted directly from your private jet to the FBO lounge. All passport control, customs clearance, and luggage screenings are handled discreetly by officials inside the private facility.
Yes. We arrange private, air-conditioned luxury vehicle transfers between terminals, bypassing the public airport shuttle buses to ensure a fast, comfortable, and timely connection.
Yes. The brand-new VIP Lounge T3 FC opens early to accommodate international morning flights, providing premium breakfast options, barista stations, and quiet relaxation zones just a short walk from the major international departure gates.
Plan Your Seamless Arrival
in Cancun Now
