Discover our clients:
Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (Iโm not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! Iโd be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my clientโs arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last weekโs VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania โ my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already Iโm now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Hanoi?
Choke Point Meeting Spots
Arrivals: Your dedicated AssistAnt greeter will stand directly at the exit of your aircraft's jet bridge or the entrance of the arrival corridor, holding a personalized electronic placard. For flights assigned to remote stands, the greeter will meet you at the foot of the aircraft stairs or at the entrance of the remote deplaning bus terminal before you enter the main building. Departures: The primary designated meeting point is located inside the International Departures Hall on the 3rd floor, strategically positioned between Check-in Counters E and F, providing immediate proximity to the priority airline wings.
2026 Fast-Track Specs
AssistAnt utilizes the newly integrated Priority Immigration and Customs Lanes at T2. For arrivals, our agents bypass the standard visa-on-arrival queues and general passport desks, routing you through dedicated fast-access counters that drop processing time down to 5โ10 minutes. For departures, clients are fast-tracked through the priority security entrance, bypassing the main passenger bottleneck entirely.
Lounge Intelligence
The crown jewel of the expanded T2 terminal is the fully renovated VIP Lounge B and the elevated Song Hong (SH) Premium Lounge, located airside on the 4th floor of the East Wing near Gates 21โ22. Having received full-scale interior and tech upgrades, it features local Michelin-inspired Vietnamese culinary stations, dedicated business workstations, high-end shower suites, and a "Mini Sky Spa" equipped with advanced therapeutic massage chairs to counter post-flight fatigue.
VVIP & Private Handling Specs
For VVIP clients, operations are anchored by the standalone VIP Lounge B Complex at HAN. Tarmac-to-curbside car transfers are fully active for authorized operations. Guests are chauffeured across the ramp in a premium private vehicle directly to a separate VIP processing pavilion, avoiding the commercial concourse entirely while dedicated baggage porters retrieve and clear checked luggage.
2026 Local Flair: Ultra-Exclusive Hanoi Experiences
Private Helicopter Transfers: Skip the highway traffic with a direct Airbus H145 helicopter transfer from Hanoi to the emerald waters of Ha Long Bay or the dramatic peaks of Sapa. After-Hours Citadel Access: A privately curated, expert-led evening tour of the Imperial Citadel of Thฤng Long, completely closed to the general public. The 2026 Culinary Masterclass: An exclusive, private multi-course dinner hosted in a restored French Colonial villa by a Michelin-starred chef, pairing traditional Northern Vietnamese flavors with rare vintage wines. Luxury Gulf of Tonkin Charters.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP โ Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish โ weโll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now โ
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
Your AssistAnt greeter will be waiting for you the moment you step off the aircraft at the jet bridge exit, or at the terminal entry door if your plane utilizes a remote tarmac stand.
With our Fast Track service, clearing passport control and visa stamping takes between 5 to 10 minutes, saving you from the general public queues which frequently peak at 1 to 3 hours during heavy flight banks.
For international departures, your dedicated greeter will be waiting for you inside the T2 International Departure Hall on the 3rd floor, positioned precisely between Check-in Counters E and F.
Yes. If you require a visa stamp upon arrival, our greeter will collect your passport and documentation at the dedicated visa counter, accelerating the processing time to under 10 minutes while you wait comfortably nearby.
Clients have access to the newly upgraded SH Premium Lounge on the 4th Floor (East Wing near Gates 21-22), which features a premier Vietnamese buffet, shower facilities, and premium massage chairs.
Yes, under our VVIP tier, authorized tarmac-to-curbside private vehicle transfers are coordinated through the newly renovated VIP Lounge B complex, allowing you to bypass the main commercial terminal entirely.
After bypassing the main passport control line via our priority lane, your greeter will escort you directly to the T2 baggage carousels and assist with luggage collection and porterage to your waiting vehicle.
Our elite departure fast-track services operate seamlessly across all major flight schedules, though special arrangements must be confirmed 4 hours in advance for departures scheduled between 02:00 AM and 05:00 AM local time.
Because the T2 terminal was expanded to 200,100 square meters, the SH Premium Lounge is strategically positioned in the East Wing, placing it within a 3 to 7-minute walk from gates 21 through 32.
Yes, we provide dedicated fast-lane domestic routing next to Boarding Gates 1-12 on the 2nd Floor of Terminal 1, ensuring seamless premium navigation for internal flights within Vietnam.
Plan Your Seamless Arrival
in Hanoi Now
