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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (Iโm not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! Iโd be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my clientโs arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last weekโs VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania โ my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already Iโm now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Istanbul?

Choke-Point Meeting Spots
International Arrivals: If the aircraft docks at a jet bridge, your dedicated AssistAnt greeter will be waiting with a personalized name board directly at the jet bridge exit before you enter the main terminal corridor. For remote tarmac stands, the greeter will meet you at the foot of the aircraft stairs next to the transfer bus/vehicle. International Departures: The designated meeting point is curbside at the main departures drop-off zone, specifically outside Terminal Entrance Gate 3 or Gate 7 (reserved for premium and iGA Pass passengers), preventing any delay at the initial terminal entry security screen.

2026 Fast-Track Specifications
Our guests skip the primary terminal lines entirely by utilizing the dedicated iGA Fast Track lanes located at Terminal Entrance Gates 1, 3, and 7 for initial security. For passport control, we route departures and arrivals through the iGA Passport Priority Lanes. These lanes feature integrated facial recognition biometrics, clearing border control in less than 90 seconds.

Lounge Intelligence: The iGA Lounge (International)
Following a comprehensive 2026 refresh, the iGA Lounge on the international departures floor remains the pinnacle of commercial terminal luxury. Located on the mezzanine level above the duty-free zone, it features: Private, soundproof relaxation sleep pods. An upgraded wellness zone featuring Peloton bikes and private shower suites. Live chef stations serving high-end Turkish and international Michelin-inspired cuisine. A fully equipped business center and outdoor terrace.

VVIP / FBO Specifications
For the ultimate discretion, the Jetex-iGA Premium Passenger Terminal operates as a standalone VVIP sanctuary.Arrivals: You are met directly on the tarmac at the aircraft door and chauffeured in a private luxury vehicle (e.g., Mercedes-Benz S-Class or Maybach) straight to the FBO terminal. While you relax in a private lounge suite with gourmet catering, our agents handle passport control and luggage retrieval internally. Departures: You arrive directly at the private general aviation terminal gates, bypassing the main airport completely.

2026 Local Flair: Ultra-Exclusive Istanbul Experiences
Private Bosphorus Helicopter Charters: Bypass city traffic entirely with a direct helicopter transfer from ISTโs heli-pad straight to your luxury waterfront hotel (such as the Mandarin Oriental Bosphorus or the Four Seasons). After-Hours Hagia Sophia & Basilica Cistern Tours: Private, expert-led nighttime entry to these iconic landmarks completely devoid of public crowds. Exclusive Culinary Yacht Charters: A private superyacht cruise along the Bosphorus with a custom tasting menu prepared on-board by a Michelin-starred Turkish chef.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
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Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
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Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
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Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
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Accompany you to your next flight
More Than VIP โ Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish โ weโll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now โ24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option

Frequently
Asked Questions
We would like to chat with you
If your flight lands at a remote stand, a dedicated AssistAnt greeter will meet you at the bottom of the aircraft stairs on the tarmac. You will step directly into a private VIP transfer vehicle rather than the crowded airport shuttle buses, avoiding the general public entirely, and be driven straight to the nearest terminal entry point or the FBO terminal.
With our iGA Fast Track service, navigating international passport control takes less than two minutes. The dedicated priority lanes feature biometric facial-scanning lanes and dedicated border officers, allowing AssistAnt clients to entirely bypass the standard queues which frequently exceed 45 minutes during peak summer travel hours.
No. Thanks to the rollout of advanced 3D CT security scanners at the premium iGA Fast Track entrance checkpoints on the departures floor, you are no longer required to remove liquids, electronics, or laptops from your cabin luggage, creating a fluid, touchless screening process.
Yes, our private airport buggy (golf cart) service is fully integrated into the Fast Track package to eliminate the extensive walking distances across IST's massive piers. The buggies accommodate up to five passengers comfortably along with dedicated spaces for your carry-on luggage, chauffeuring you directly from the gate to passport control or the lounge.
For departures, your AssistAnt greeter will coordinate with your private driver and meet you directly at the curbside drop-off zone outside Terminal Entrance Gate 3 or Gate 7. Your greeter will immediately take charge of your luggage, manage the porter service, and guide you through the expedited first security check.
The standalone Jetex-iGA General Aviation Terminal is an exclusive VVIP FBO facility. While it primarily serves private aviation, commercial first-class passengers can access this terminal and its private tarmac transfer benefits by booking our VVIP/Windsor Style service tier well in advance, subject to slot coordination with airport authorities.
The international iGA Lounge features premium amenities including private, soundproof sleeping pods, luxury shower suites, a wellness zone with exercise equipment, a prayer room, an outdoor smoking terrace overlooking the runways, a business center, and live cooking stations offering fresh gourmet dining.
Yes. Your greeter and accompanying luggage porters will escort you directly to your airlineโs dedicated premium or business-class check-in desks. The greeter will assist with all boarding pass printing and baggage tagging formalities, ensuring you do not stand in standard check-in lines before heading to priority passport control.
For international-to-domestic transit, your greeter meets you at the arrival gate with a buggy, whisks you through a dedicated internal transit passport check and priority security clearance, and transfers you directly across the main hub into the domestic pier, reducing a multi-hour connection stress down to a seamless 20-minute transition.
Our operations team tracks all incoming flights in real-time. If your flight is delayed or arrives early, your greeter's schedule is automatically adjusted. They will be waiting for you precisely at the jet bridge exit or aircraft stairs whenever your plane touches down, regardless of the delay, with zero action required on your part.

