Discover our clients:
Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Kigali?
Choke Point Meeting Spots
Arrivals: Your dedicated AssistAnt protocol agent greets you at the jet bridge exit (or immediately at the base of the aircraft stairs on apron positions) holding personalized name signage. You avoid all preliminary queue bottlenecks before entering the main terminal arrivals hall. Departures: Meet your agent directly at the Commercial Terminal VIP Drop-Off Zone or the Dedicated VIP Terminal Gates. Porters take charge of your luggage immediately at curbside.
2026 Fast-Track Specs
Diplomatic & Fast-Track Channels: AssistAnt protocol staff utilize diplomatic and priority lanes at Directorate of Immigration and Emigration checkpoints. Advanced Screening Logistics: Smart 3D security scanning technologies across main departure check-in points allow pre-cleared VIP passengers to keep electronics and permitted travel items inside carry-on luggage during security screening.
Lounge Intelligence
Primary Departure Lounge: The RwandAir Dream Lounge (Main Terminal Airside) and The Pearl Lounge. Key Amenities: Ultra-high-speed 5G connectivity, private executive work booths, tranquil rest zones, premium Rwandan coffee bars featuring local Single Origin espresso, and full hot buffet service with direct concierge boarding alerts.
VVIP / FBO Specs
Private Terminal Facilities: KGL VIP Terminal / Akagera Aviation FBO. Tarmac Transfers: Pre-approved luxury SUV or sedan transfers directly from the tarmac (aircraft steps) to the VIP Pavilion are fully active. In-lounge immigration and customs clearance allow complete bypass of the main commercial passenger flow.
2026 Local Luxury Experiences
Direct Helicopter Gorilla Express: Akagera Aviation private helicopter charter direct from KGL tarmac to Volcanoes National Park (Musanze) in under 35 minutes, bypassing the 3-hour road journey. Exclusive Kigali Culinary & Art Access: Private after-hours tours of the Inema Arts Center paired with an exclusive tasting dinner at top-tier culinary venues in Kiyovu. Luxury Helicopter Transfers to One&Only Nyungwe House: Direct air transfer to the ancient Nyungwe Rainforest for private chimpanzee trekking.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
Your AssistAnt protocol agent greets you at the jet bridge exit or at the foot of the aircraft stairs if parked on an apron stand. Holding personalized signage, your greeter immediately takes charge of your arrival process before you reach the immigration hall.
AssistAnt protocol staff guide you through dedicated diplomatic and fast-track immigration lanes managed by the Rwandan Directorate of Immigration and Emigration. This reduces standard processing times down to approximately 5 to 10 minutes.
Yes. A dedicated airport porter collects your baggage tags upon arrival, identifies your bags at the arrival carousel, handles offloading, and escorts your luggage straight to your awaiting executive transport.
Tarmac transfers are available via our VVIP / FBO service tier. Subject to security clearances, a luxury vehicle meets your aircraft directly on the apron to transport you directly to the dedicated VIP Terminal.
Departing passengers enjoy access to The RwandAir Dream Lounge or The Pearl Lounge in the main airside terminal area. Amenities include high-speed Wi-Fi, executive workspaces, quiet rest zones, and gourmet dining.
We recommend booking at least 24 to 48 hours prior to departure. Your greeter coordinates a curbside meeting time roughly 2 to 2.5 hours before international departure times to ensure expedited check-in, security screening, and lounge access.
Yes. For passengers connecting through Kigali, your greeter meets you at the gate, handles airside transit formalities, assists with re-checking luggage if needed, and escorts you to your departure lounge or gate.
Yes. We coordinate direct airside transfers from KGL to charter helipads with Akagera Aviation, offering non-stop flights to Volcanoes National Park, Nyungwe Forest, or Akagera National Park.
Kigali International Airport utilizes modern screening equipment that allows fast-track travelers to navigate security checkpoints efficiently without unnecessary delays during carry-on inspection.
Standard Fast-Track guides you through priority lanes inside the main commercial terminal. The VVIP FBO option routes you entirely through the private VIP Terminal, where border control formalities are handled privately in an executive lounge while your luggage is loaded directly to your vehicle.
Plan Your Seamless Arrival
in Kigali Now
