Your Personal Airport Concierge

For international flights arriving at Terminal 2, your AssistAnt greeter meets you at the jet bridge exit or top of the airside walkway as you step off the aircraft. Holding a personalized name board, your greeter escorts you past terminal corridors to fast-track immigration and visa counters.

AssistAnt’s VIP Fast-Track service reduces international arrival processing times to approximately 10–15 minutes. During peak arrival banks from Europe and regional African hubs, standard visa verification and immigration queues at Terminal 2 can exceed 45 to 60 minutes.

Your AssistAnt agent connects with your private driver 20 to 30 minutes before arrival at LUN. Your greeter and dedicated luggage porters meet your vehicle curbside at Terminal 2 Upper Level Drop-off (Door 1), taking care of all baggage and escorting you straight to priority check-in counters.

International departure passengers are escorted to the Pearl Lounge Zambia, located on the 2nd Floor airside near Gate 4. Amenities include continuous buffet catering, private work desks, high-speed Wi-Fi 6, a separate smoking room, and a children's play area.

Yes. For private charter flights operating via General Aviation handling or pre-approved VVIP commercial arrangements, AssistAnt coordinates direct tarmac transfers using luxury air-conditioned 4x4 vehicles straight between aircraft stairs and private ground transport.

Yes. Your greeter escorts you directly to dedicated priority counters for fast-track e-Visa verification or visa-on-arrival approval, ensuring rapid entry clearance before leading you to baggage collection.

Terminal 2 and Terminal 1 are connected by an airside corridor. Your AssistAnt greeter meets you at your arriving gate, manages your baggage, and escorts you through the connecting transit channel and security checks directly to your domestic departure gate.

Yes, dedicated luggage porter services are included. Porters manage all bags from the arrival baggage carousel straight to your waiting vehicle, or from curbside drop-off through airline check-in desks on departure.

Our 24/7 flight monitoring team tracks your flight telemetry in real time. Your assigned AssistAnt greeter automatically adjusts their schedule to match your actual landing time at LUN, ensuring gate-side reception regardless of schedule updates.

We recommend booking at least 48 to 72 hours prior to travel to guarantee dedicated greeter allocation, porter coordination, and tarmac clearance permissions, though urgent requests within 24 hours can often be accommodated subject to availability.