Personalized Airport Assistance

During the peak morning and late afternoon banks—when multiple widebody flights arrive sequentially—standard clearing can take over 75 minutes. With our Fast-Track service, your greeter navigates you via priority lanes, compressing the total transit time from jet bridge to your waiting vehicle down to less than 20 minutes.

If your aircraft utilizes a remote stand instead of an aerobridge, your AssistAnt greeter will be waiting for you with a personalized signboard right at the bottom of the aircraft air-stairs or at the entrance where the tarmac passenger bus drops passengers off at the main terminal building.

Yes. Your departure greeter will guide you directly to the dedicated Tourist VAT Refund Scheme (VRS) counter located on the ground floor of the International Departures terminal before you clear immigration, ensuring your receipts and paperwork are processed quickly.

While Nadi Airport has upgraded its security screening lines, international regulations in Fiji still require passengers to present liquids, aerosols, and gels separately in containers less than 100ml. Your departure greeter will ensure your items are correctly staged to avoid any delays at the central screening point.

The Premier Lounge is located strictly in the airside international departures hall on the ground floor. If you are connecting to a domestic flight via Fiji Link to places like Suva or Savusavu, you must clear international arrivals first; however, your greeter can arrange alternative comfort options or smooth transition into the domestic terminal lounge areas.

Your AssistAnt greeter will escort you directly to the Baggage Service desk in the arrivals hall, handle all the local paperwork and tracking logs with the airline on your behalf, and coordinate with your resort or villa concierge so that your bags are delivered directly to you once located.

Children under 3 years old are admitted free of charge. The lounge features the designated 'Lailai Land' children's room, which is fully staffed by a qualified Fijian nanny, allowing parents to relax while kids enjoy supervised games and tailored children's meals.

Tarmac vehicle access at Nadi Airport is strictly regulated by Fiji Airports Limited and is subject to active security protocols and government approvals. When booked under the VVIP tier, authorized airside luxury transport is coordinated to transfer you directly from the plane to the VVIP lounge or private terminal facility.

Nadi International Airport operates out of a single, integrated terminal building. The Domestic Departure and Arrival gates are located just a short walking distance (approximately 3 to 5 minutes) connected seamlessly via an internal walkway from the main International Arrivals concourse.

The lounge opens daily at 5:00 AM and remains operational until the last scheduled international Fiji Airways departure of the night. Hours adjust dynamically based on real-time flight schedules to ensure all of our departing premium clients have seamless access.