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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in San Juan?
Dedicated Choke Point Meeting Locations
Arrivals: Your dedicated AssistAnt greeter waits directly at the jetbridge exit or aerobridge door as you deplane, holding a personalized welcome sign. For remote apron positions or inter-island commuter arrivals, your greeter meets you at the base of the aircraft stairs with private ground transport. Departures: Your greeter receives you curbside at Upper Level Departures outside Terminal A (Door 1 for JetBlue, Tradewind) or Terminal B (Doors 3/4 for Delta, United, American, Southwest), taking immediate control of your luggage and guiding you through mandatory pre-flight processing.
Priority Fast-Track Security & Passport Protocols
USDA Agricultural Screening Pre-Clearance: All luggage departing Puerto Rico for the U.S. mainland must pass USDA agricultural inspection prior to check-in. AssistAnt greeters expedite your luggage through dedicated USDA X-ray stations without queuing in public lines. TSA & Passport Control: Expedited access through priority security lanes at Terminal A and Terminal B/C central checkpoints using expedited TSA PreCheck and CLEAR access corridors. For international arrivals (Avianca, Copa, Iberia), clients receive priority clearance through U.S. Customs and Border Protection (CBP) FIS processing lanes.
Lounge Intelligence
Escape Lounge (Terminal B / Concourse Connector): Operating daily from 6:00 AM to 9:00 PM, this premium space features chef-curated hot and cold regional cuisine, local craft rums and espresso bars, high-speed digital workstations, and quiet executive seating. The Lounge San Juan (Terminal A & Terminal C): Located post-security past the duty-free retail concourse, offering private airside relaxation, complimentary local spirits, light dining, and flight monitoring suites.
VVIP / FBO & Tarmac Transfer Specs
Jet Aviation San Juan (Central Sector / East Ramp): A 20,000-square-foot luxury executive FBO terminal featuring a dedicated on-site U.S. Customs and Border Protection (CBP) General Aviation Facility (GAF). Offers direct tarmac-to-limousine transfers, high-capacity ramp access for aircraft up to Boeing 767s, executive conference rooms, and luxury pilot and passenger lounges. Airport Aviation Services FBO (Bravo 2 Ramp): A 24/7 executive terminal with 79,000 square feet of ramp parking, on-site CBP clearance, and private chauffeur access directly to aircraft stairs.
Curated Puerto Rico Experiences
Helicopter Charter to Dorado Beach, A Ritz-Carlton Reserve: Direct 12-minute aerial transfer from SJU’s executive helipad to the private helipad at Dorado Beach. After-Hours Curator Access to Castillo San Felipe del Morro: Exclusive private evening tour of San Juan’s 16th-century citadel led by a national historic preservation director. Private Luxury Catamaran Voyage to Culebra & Flamenco Beach: Chauffeured luxury transfer to the eastern marina for a private yacht excursion across the Spanish Virgin Islands. Chef’s Table at 1919 Restaurant (Condado Vanderbilt): Reserved oceanfront fine dining featuring a customized multi-course local tasting menu by Executive Chef Juan José Cuevas.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
Your greeter meets you at the jetbridge exit inside the terminal with a personalized greeting sign. For inter-island flights arriving at remote apron stands, your greeter meets you at the base of the aircraft stairs with private transfer transport.
Luggage departing SJU for the U.S. mainland must be inspected by the USDA before airline check-in. Your AssistAnt greeter meets you curbside, takes immediate charge of your bags, and escorts them through dedicated priority USDA X-ray screening lines in under 5 minutes.
Yes. For international flights arriving from Europe or South America (such as Iberia, Avianca, or Copa), your greeter escorts you through priority U.S. Customs and Border Protection (CBP) lanes, reducing arrival processing times to under 15 minutes.
Your greeter meets you at your commercial gate, assists with luggage collection at baggage claim, and provides private chauffeured transfer across the airport perimeter to Jet Aviation or Airport Aviation Services FBO within 8 minutes.
AssistAnt clients have access to the Escape Lounge in the Terminal B/C connector (open 6:00 AM – 9:00 PM) featuring chef-curated dining, or The Lounge San Juan located airside in Terminal A and Terminal C.
With AssistAnt Fast-Track handling curbside bag drop, priority USDA screening, and TSA priority lane clearance, departing domestic passengers can arrive 60 to 75 minutes prior to departure instead of the recommended 2 to 3 hours.
Tarmac vehicle transfers are available for private aviation flights operating through Jet Aviation San Juan or Airport Aviation Services FBO, allowing direct luxury sedan or SUV transport to and from the aircraft stairs.
Jet Aviation SJU features a 20,000-square-foot executive terminal with an on-site U.S. Customs facility, luxury passenger lounges, private conference suites, and ramp space capable of handling large-cabin business jets up to commercial airliners.
Yes. AssistAnt provides luxury chauffeured SUVs or private helicopter transfers directly from SJU to Dorado Beach, A Ritz-Carlton Reserve (approx. 35 minutes by road / 12 minutes by air) or St. Regis Bahía Beach Resort (approx. 30 minutes by road).
AssistAnt continuously monitors your flight's radar status in real time. Your dedicated greeter adjusts their schedule automatically to match your updated arrival time, ensuring seamless reception at the gate regardless of delay.
Plan Your Seamless Arrival
in San Juan Now
