Your Premium Airport Experience

Your dedicated AssistAnt greeter will be waiting for you precisely at the jet-bridge exit as you step off the aircraft, holding a personalized name board. If your flight arrives at a remote stand, your greeter will meet you at the terminal entrance where the airside shuttle bus drops passengers off, ensuring you never have to navigate Terminal 5 alone.

Standard Fast-Track navigates you through the main commercial terminals (Terminal 2 or 5) using expedited security lanes. The VVIP Windsor-Style service completely bypasses the commercial areas, utilizing Arlanda’s standalone private VIP terminal located away from the public eyes, complete with private tarmac vehicle transfers directly to the aircraft door.

We recommend the newly updated Pearl Lounge in Terminal 2, located airside after security via the first staircase on the left. It features premium Scandinavian design zones, an excellent hot buffet served daily, and a serene, quiet environment tailored for business executives and luxury travelers.

Yes, but this requires booking our premium VVIP service tier. Under this protocol, your commercial aircraft is met on the apron by a private vehicle coordinated by our team, transferring you directly from the plane's steps over the tarmac to the private VIP terminal, bypassing the traditional gate corridors entirely.

We recommend the newly updated Pearl Lounge in Terminal 2, located airside after security via the first staircase on the left. It features premium Scandinavian design zones, an excellent hot buffet served daily, and a serene, quiet environment tailored for business executives and luxury travelers.

With an AssistAnt concierge managing your luggage check-in and guiding you directly through the dedicated priority Fast-Track security lanes, the transit time from the Terminal 5 departure curb to the premium lounge doors is typically under 12 to 15 minutes, even during peak morning banks.

The private VIP terminal coordinates closely with scheduled arrivals and operates fluidly to accommodate pre-booked elite flights. Standard operational service windows run from 06:00 to 21:00 daily, but customized extensions are routinely arranged through AssistAnt for late-night or early-morning operations.

When you arrive via our VVIP tier, your luggage is claimed directly from the aircraft by airport handlers and brought straight to the private VIP terminal. Customs and passport control border formalities are processed independently inside the private facility while you relax and enjoy premium refreshments.

Absolutely. If you have tax-free goods in your checked or carry-on luggage, your AssistAnt greeter will escort you directly to the Global Blue or Customs tax refund counters in Terminal 5 or Terminal 2 before security to ensure your documents are stamped and processed rapidly.

Your greeter meets you at your arrival gate, fast-tracks you through the transit passport control if arriving from outside the Schengen zone, handles any necessary terminal re-routing via the airside corridors, and escorts you directly to your domestic departure gate or the SkyCity transit zone seamlessly.