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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Abu Dhabi?
Choke Point Meeting Spots
Arrivals: Your dedicated AssistAnt greeter will be waiting for you the exact moment you step off the aircraft, standing precisely at the jet bridge exit holding a personalized electronic placard. Departures: For commercial flights, your greeter coordinates with your private chauffeur to meet you curbside at Terminal A, Departure Gate 2 (Premium Check-in Entrance), immediately taking control of your luggage.
2026 Fast-Track Specs
Terminal A utilizes cutting-edge interconnected biometric pathways. Our Fast-Track service guides you through dedicated Diplomatic and VIP fast-track lanes at passport control and security. Armed with the latest 3D CT baggage scanners, there is no need to remove liquids or laptops from your hand luggage, cutting your security processing time down to under 3 minutes.
Lounge Intelligence
The crown jewel of Terminal A is the fully upgraded Etihad First Class Lounge. Spanning three floors, 2026 upgrades feature private Ensuite Relaxation Rooms, a dedicated Michelin-guided à la carte dining room, and a signature Constellation Bar. For non-Etihad passengers, our guests are escorted to the newly refurbished Pearl Lounge, featuring private rest pods and premium spa-worthy shower suites.
VVIP / Diamond Lounge Terminal Specs
For the ultimate in discretion, our VVIP Service redirects you entirely away from the main terminal to the isolated, standalone Diamond Lounge (VIP Terminal). Here, all customs, passport control, and baggage clearance are performed privately in-lounge while an in-house chef prepares bespoke refreshments. A private airside executive limousine handles your tarmac transfer directly between the private terminal and your aircraft steps.
2026 Local Flair: Exclusive Abu Dhabi Experiences
Enhance your 2026 UAE itinerary with these curated, high-end additions: Private Night Tour of the Louvre Abu Dhabi: Access the galleries after hours with a personal curator. Formula 1 Etihad Airways Abu Dhabi Grand Prix (November 2026): Secure exclusive Paddock Club access and helicopter transfers from AUH directly to Yas Marina Circuit. Al Wathba Desert Luxury Heli-Dining: A private helicopter transfer from the airport to a secluded desert oasis for a traditional, high-end Emirati banquet under the stars.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
Your AssistAnt greeter will be waiting for you right at the jet bridge exit as you step off the aircraft. If your flight lands at a remote stand, your greeter will meet you at the bus drop-off point inside the terminal entrance, before you reach the main immigration hall.
No. Terminal A is equipped with advanced 3D CT security scanners. Under current 2026 protocols, Fast-Track passengers do not need to remove liquids, electronics, or laptops from their cabin bags, significantly accelerating the screening process.
The Fast-Track Service guides you quickly through the main commercial Terminal A using priority lanes. The VVIP Service completely bypasses Terminal A, processing you through the standalone, ultra-private Diamond Lounge VIP Terminal with dedicated customs and a private tarmac limousine transfer straight to your plane.
Yes. For departures, your greeter will coordinate with your driver to meet you curbside at Terminal A, specifically at the designated Premium Drop-off Zone near Gate 2, ensuring seamless luggage portage straight to the check-in counters.
Non-Etihad premium passengers are escorted to the state-of-the-art Pearl Lounge in Terminal A. This lounge operates 24/7 and features secure relaxation rooms, exceptional international buffets, and private shower facilities.
Yes, the U.S. Preclearance facility is fully operational in Terminal A. AssistAnt provides expert guidance up to the preclearance boundary, allowing you to clear U.S. Customs and Immigration in Abu Dhabi so you land in the United States as a domestic passenger.
While the sprawling architecture of Terminal A can normally mean a 20-to-30-minute walk, our Fast-Track service utilizes expedited biometric lanes and dedicated motorized airport buggies to reduce the total time from gate to your waiting vehicle to under 12 minutes.
Absolutely. The Diamond Lounge VIP Terminal features dedicated FBO infrastructure perfectly suited for private aircraft passengers transferring to commercial flights, or vice-versa, complete with direct tarmac-to-tarmac luxury car transfers.
Yes, the Etihad First Class Lounge in Terminal A features exclusive, private ensuite suites equipped with comfortable daybeds, dedicated workstations, and private showers, allowing you to completely refresh during extended layovers.
Due to high demand for biometric clearance slots and private tarmac limousines in the 2026 season, we strictly recommend booking your AUH services at least 48 to 72 hours prior to your scheduled flight arrival or departure.
Plan Your Seamless Arrival
in Abu Dhabi Now
