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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Detroit?
Choke Point Meeting Spots
Domestic Arrivals: Greeter awaits directly at the Jet Bridge Exit / Aerobridge Gate holding a discrete, personalized digital name board. International Commercial Arrivals: Greeter stands directly outside the international customs exit doors in McNamara Level 1 Arrivals or Evans Terminal Arrivals Hall. Departures: Chauffeur and greeter meet guests curbside at McNamara Terminal Level 2 Departures or Evans Terminal Level 2 Departures based on the airline.
Fast-Track Specifications
Departure Fast-Track: Direct, prioritized escort through TSA PreCheck, CLEAR, and dedicated priority security lanes at central McNamara and Evans checkpoints. International Clearance: Facilitated escort through CBP passport inspection using Global Entry biometric processing and diplomatic/priority lanes.
Lounge Intelligence
Primary Recommendation: Delta Sky Club (McNamara Concourse A, across from Gate A38) -- Amenities: Chef-curated hot food buffets, artisanal cocktail bar, private soundproof phone booths, digital newsstand access, and high-speed Wi-Fi.
VVIP / Private Terminal (FBO) Specs
FBO Operations: Private charter and corporate aircraft operate out of Signature Aviation DTW, located on the airport perimeter away from commercial traffic. Tarmac Access: Direct tarmac-to-curbside vehicle escorts (plane-side luxury chauffeur pickup/drop-off) are fully available for private flights, entirely bypassing the commercial terminals.
Local Flair & Luxury Experiences
Private Automotive Heritage Access: Exclusive, closed-door VIP curator tour of The Henry Ford Museum and Greenfield Village with private vault access. Private Helicopter Transfers: Direct air taxi transfers from DTW or Coleman A. Young Municipal Airport (DET) to private estates in Bloomfield Hills, Grosse Pointe, or downtown rooftop helipads. Luxury Culinary & Arts Concierge: Private chef’s table experience at Michelin-recognized fine dining venues in Birmingham/Detroit paired with VIP box seats at Orchestra Hall or the Fox Theatre.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
For domestic arrivals, your greeter meets you directly at the jet bridge exit as you deplane. For international commercial arrivals at McNamara or Evans Terminal, federal regulations require your greeter to await your exit immediately outside the secured U.S. Customs and Border Protection exit doors in the main arrivals hall.
Your AssistAnt concierge meets you curbside at Departure Level 2, coordinates luggage offloading with dedicated porters, and escorts you through priority TSA PreCheck and CLEAR screening lanes at McNamara Terminal or Evans Terminal, avoiding general queuing lines.
Per TSA and Federal Aviation Administration regulations, tarmac vehicle access is restricted to private aircraft operating through Fixed-Base Operators (FBOs) such as Signature Aviation DTW. For commercial arrivals, your greeter provides seamless walking escorts through the concourse and Express Tram network.
Your greeter meets you at your arrival gate, assists with carry-on items, and utilizes the elevated indoor Express Tram or the underground Light Tunnel connector to escort you directly to your departure gate, cutting transit times down to under 7 minutes.
The flagship Delta Sky Club located at the Center Link across from Gate A38 offers the premier experience, featuring hot chef-curated buffets, premium beverages, high-speed Wi-Fi, and soundproof business workstations.
AssistAnt provides dedicated porter services. Porters retrieve your luggage directly from the claim carousels on Level 1 of McNamara or Evans Terminal and transport all bags directly to your waiting private chauffeur vehicle at Island 1 or 2 ground transportation curbs.
We recommend allocating at least 75 to 90 minutes. With Global Entry biometric clearance and AssistAnt greeter support through luggage re-check and secondary TSA screening, guests complete international transfer protocols efficiently.
Private flights arrive at Signature Aviation DTW on the airport perimeter. AssistAnt coordinates tarmac vehicle placement so your private chauffeur meets you plane-side the moment the aircraft steps open, with optional luggage handling and lounge staging.
Pre-arranged luxury sedans and SUVs meet arriving guests at the inner commercial lanes on Level 1 (Ground Transportation Center) directly opposite baggage claim, ensuring zero long-distance walking in inclement weather.
We advise booking at least 48 to 72 hours prior to flight departure or arrival to guarantee dedicated concierge staff and coordinated ground transportation. Last-minute requests are fulfilled based on real-time operational capacity.
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