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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Adelaide?
Choke Point Meeting Spots
Arrivals: Your dedicated AssistAnt greeter stands directly at the jet bridge exit as you step off the aircraft, holding a personalized digital signage board. For regional arrivals or tarmac steps, the greeter meets you at the immediate entrance of the terminal arrivals gate before you enter the main passenger flow. Departures: Your concierge awaits your arrival curbside at the Terminal 1 Departure Level drop-off zone, directly outside the main glass sliding doors adjacent to the premium check-in counters.
2026 Fast-Track Specs
Adelaide Airport has finalized its major Project Flight security upgrades, deploying advanced 3D X-ray baggage scanners and body imaging lanes. Travelers utilizing AssistAnt Fast-Track services bypass the standard public queues by utilizing the newly configured Premium Screening Lane located on the far right-hand side of the main Level 2 security checkpoint. This cutting-edge 2026 infrastructure means electronics, laptops, and liquids remain entirely inside your hand luggage, accelerating processing times to under four minutes. For international departures, a dedicated premium stream handles passport and biometric customs clearance with zero friction.
Lounge Intelligence
Our premier recommendation for international departures is the freshly updated Plaza Premium International Lounge, located on Level 1 within the International Departures Hall. This sanctuary showcases curated South Australian contemporary art, native eucalyptus floral accents, and bespoke live culinary stations. For domestic or connecting travelers, 2026 marks the full-scale operation of the brand-new Plaza Premium Domestic Lounge near Gate 16 (Level 2), which is Australia's only independent domestic lounge facility, featuring McLaren Vale private wine tastings and dedicated high-speed workstations.
VVIP / FBO Specs
For the ultimate tier of privacy, our VVIP service utilizes Adelaide’s discrete FBO networks, including the Corporate Aircraft Charter and Cobham private aprons. Tarmac-to-curbside vehicle transfers are fully active for authorized private arrivals. Passengers are driven directly from the aircraft steps across the apron in a luxury vehicle to a private tarmac exit, bypassing the public terminal completely. Dedicated on-site customs and immigration officials handle clearance within the private lounge facility for international private manifests.
2026 Local Flair
Arrive in Adelaide and immerse yourself directly into the most exclusive experiences the region has to offer for the 2026 season: Helicopter Wine Safaris: Direct charter from the airport tarmac or nearby helipad to the rolling vineyards of the Barossa Valley or McLaren Vale for private, winemaker-led barrel tastings. Private Gallery Access: Exclusive after-hours tours of the Art Gallery of South Australia (AGSA), guided by senior curators. 2026 Sporting Elite: Premium corporate suite access to major cricket fixtures and AFL matches at the iconic Adelaide Oval. Kangaroo Island Private Eco-Expeditions.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
The walking time from the newly upgraded Level 2 main security checkpoint to the Plaza Premium International Lounge on Level 1 is approximately three to four minutes via the international departures corridor.
No. Thanks to the newly operational 3D X-ray bag scanners implemented in Adelaide Airport's regulatory upgrades, passengers using the Premium Screening Lane keep all laptops, tablets, and liquids inside their carry-on bags.
If your aircraft parked at a remote airfield stand, your AssistAnt greeter will receive you at the tarmac bus arrival drop-off doors inside the terminal building, preceding the main arrivals hall.
Your AssistAnt concierge escorts you through the dedicated airline premium lane to the international border checkpoint, ensuring priority positioning at the biometric SmartGates or the diplomatic counter for immediate clearance.
Tarmac-to-wheelchair or luxury car transfers for commercial flights are subject to strict Australian federal aviation security approvals. True tarmac vehicle boarding is standard for private FBO arrivals, while commercial passengers receive jet-bridge-to-curb elite escorts.
Yes. Located on Level 2 near Gate 16, this newly opened independent facility is accessible to all arriving international passengers who have cleared customs and are transferring to an onward domestic flight.
While you relax or clear priority passport control, your personal greeter and an assigned airport porter stand at the designated baggage carousel to identify, claim, and secure your luggage, loading it directly onto a trolley.
With priority deboarding, dedicated fast-lane customs navigation, and pre-mapped terminal exits, the transit time from the aircraft jet bridge to your waiting curbside vehicle is reduced to roughly twelve to fifteen minutes.
Yes. The Plaza Premium International Lounge features fully private, premium shower facilities equipped with high-end amenities, allowing you to freshen up before your long-haul departure.
Yes. Your departure concierge will guide you directly to the dedicated Tourist Refund Scheme facility located airside in the international departures area, facilitating priority queuing for your tax-back processing prior to boarding.
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