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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Gold Coast?
Choke Point Meeting Spots
Arrivals (International & Domestic): Your dedicated AssistAnt greeter stands directly at the jet bridge exit or the immediate airfield arrival doors as you step off the aircraft, holding a personalized digital signage board. This ensures you are intercepted before entering the combined, fast-moving passenger streams of the newly configured terminal. Departures: Your concierge awaits your arrival curbside at the main Terminal 1 Departure drop-off zone, positioned directly outside the central glass sliding doors near the premium airline check-in desks.
2026 Fast-Track Specs
Gold Coast Airport has fully integrated its reconfigured central security checkpoint, utilizing advanced computed tomography (CT) 3D baggage screening systems. Travelers utilizing AssistAnt Fast-Track services bypass the standard holiday crowds by accessing the Premium Priority Lane on the far side of the security checkpoint. With this 2026 tech stack, you can keep all laptops, tablets, and compliant liquids completely inside your hand luggage. For international routes, your greeter guides you via an expedited lane straight to the biometric SmartGate automated border infrastructure for near-instant passport clearance.
Lounge Intelligence
The premium standout at OOL for eligible passengers and corporate travelers is the fully modern, architecturally updated Virgin Australia Lounge, located at the southern end of the departures concourse opposite Gate 18. Refurbished to capture the coastal aesthetic, it features barista-serviced coffee stations, premium buffet dining showcasing regional Queensland produce, and dedicated high-speed workspaces. Alternatively, The Qantas Club, located immediately to the left after passing the main security screening point, offers a contemporary northern-facing retreat with an excellent selection of craft beverages and quiet zones.
VVIP / FBO Specs
For absolute isolation from the commercial terminal structure, our VVIP elite services operate through Gold Coast Airport's discrete General Aviation and Corporate Hangars precinct, located on the western side of the airfield. This layout bypasses public areas entirely. Passengers are transferred in a luxury vehicle via a dedicated tarmac escort straight from the aircraft steps to the private lounge facility. On-site customs and biosecurity screening are arranged privately inside the FBO lounge for all international private manifest arrivals.
2026 Local Flair
Arrive on the Gold Coast and step directly into the region's most exclusive bespoke experiences tailored for the 2026 luxury travel season: Hinterland Heli-Wine Safaris: Direct helicopter transfers from the general aviation apron to the peaks of Mount Tamborine for private estate tastings and fine dining. Superyacht Marina Charters: Chauffeur service straight from the terminal curb to a privately chartered superyacht berthed at Marina Mirage for bespoke cruising along the Broadwater. Exclusive Sanctuary Wildlife Tours: After-hours VIP access to Currumbin Wildlife Sanctuary, guided by a senior conservationist for private koala and native species interactions.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
The walking time from the central Level 1 security screening area to the Virgin Australia Lounge, located at the southern end of the concourse opposite Gate 18, is approximately three minutes.
No. Thanks to the newly deployed CT 3D baggage scanners at the central security checkpoint, passengers using the priority lane are not required to remove electronics or liquids from their carry-on bags.
If your flight utilizes a walk-off gate configuration, your AssistAnt greeter will receive you with your personalized name sign right at the immediate indoor terminal entry doors before you reach the main concourse corridor.
OOL handles commercial passengers via its main terminal building using expedited priority lanes. Fully isolated private terminal experiences with tarmac vehicle transfers are exclusive to private aircraft operating through the General Aviation precinct.
While you are escorted through priority passport control, your personal greeter coordinates with an airport porter at the baggage carousels to immediately identify, claim, and load your luggage onto a cart.
Airport lounges at OOL are located in the airside departures zone. Arriving international passengers must clear border control and biosecurity first, making the lounges accessible primarily for departing or transiting flights.
By utilizing priority deboarding lanes, accelerated biometric border screening, and pre-arranged baggage handling, the total transit time from the jet bridge to your waiting vehicle is reduced to roughly twelve to fifteen minutes.
Yes. Priority Pass cardholders can utilize their visit entitlement at Wollumbin or The Sand Bar within the departures hall to receive an AUD$36 credit per person toward premium meals and beverages.
Yes. Your AssistAnt greeter will guide you directly to the dedicated Tourist Refund Scheme (TRS) facility located airside in the international departures lounge, optimizing your queue placement before your flight boards.
The Qantas Club lounge opens daily 60 minutes before the first scheduled Qantas regular passenger transport departure and remains operational until the final Qantas flight commences boarding.
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