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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (Iโm not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! Iโd be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my clientโs arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last weekโs VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania โ my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already Iโm now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Bilbao?
Choke Point Meeting Spots
For arrivals, the AssistAnt greeter intercepts clients immediately at the P0 Arrivals gate (post-customs) holding a personalized signboard. For departures, the designated choke point is the P2 Departures curbside drop-off zone, ensuring immediate porter handover before entering the check-in fan formation.
2026 Fast-Track Specs
Clients bypass the general public using the official Aena Fast Lane located on P2. While biometric boarding is expanding across Spain, BIOโs Fast-Track currently relies on priority barcode scanning, saving clients an average of 25โ40 minutes during peak summer 2026 travel blocks.
Lounge Intelligence
The Sala VIP Nerviรณn is the premier commercial lounge at BIO. Located airside on Mezzanine Level 2 (near Gate B15), it offers sweeping tarmac views, premium Basque gastronomy, and dedicated workspaces. Access is strictly permitted 3 hours prior to departure (4 hours for transit).
VVIP/FBO Specs
For ultra-high-net-worth clients flying private, services bypass the Calatrava terminal entirely. Private handling at the BIO general aviation facility allows for direct tarmac-to-curbside luxury vehicle transfers, ensuring total anonymity and zero dwell time in public areas.
2026 Local Flair (The AssistAnt Curated Experience)
Helicopter Gastronomy: Direct chartered flights from BIO to San Sebastiรกn for reservations at 3-Michelin-star restaurants like Arzak or Akelaลe. Private Guggenheim Access: Exclusive, after-hours guided viewings of the 2026 contemporary exhibits at the Guggenheim Museum Bilbao. La Rioja Alavesa VVIP Tastings: Chauffeur-driven excursions to private, closed-door architectural wineries (like Marquรฉs de Riscal). Basque Coast Yacht Charters: Crewed luxury yacht departures from the Getxo marina to explore the Bay of Biscay.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP โ Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish โ weโll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now โ
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
Once you clear the Aena Fast Lane on P2, the walk to the Sala VIP Nerviรณn on Mezzanine Level 2 takes approximately 5 to 7 minutes. Your AssistAnt greeter will navigate the terminalโs distinctive 300-metre glass observation corridor to guide you directly to the lounge entrance near Gate B15.
No. Under current 2026 Spanish aviation regulations, non-traveling personnel are prohibited from passing through the physical security scanners. Your greeter will expedite you to the front of the P2 Fast Lane, step aside, and immediately rendezvous with you on the airside to continue the escort.
While our AssistAnt greeter will fast-track your physical movement through the P0 terminal and handle your luggage, passport control (for non-Schengen arrivals) and customs must be cleared personally by the passenger. We ensure you utilize the most efficient priority lanes available to minimize wait times.
To ensure a seamless curbside exit, your chauffeur will stage the vehicle at the designated VIP pickup zone directly outside the P0 Arrivals hall. Your greeter will coordinate via real-time comms to ensure the vehicle pulls up exactly as you exit the terminal doors.
Yes. The Sala VIP Nerviรณn at Bilbao Airport is strategically positioned on Level 2 to service both Schengen and non-Schengen departures.
Tarmac-to-curbside vehicle transfers at BIO are exclusively reserved for passengers arriving via private jet at the General Aviation/FBO terminal. Commercial flight passengers will utilize our Fast-Track meet and greet service inside the main terminal.
For the 2026 travel season, the Sala VIP Nerviรณn opens at 5:30 AM daily (5:00 AM on Sundays) and closes at 10:15 PM (8:30 PM on Saturdays). If your flight departs outside these hours, your AssistAnt greeter will guide you to premium dining alternatives on P3.
Bilbao's unique design requires descending from P2 (Check-in/Security) to P1 or P0 (Gates). Because this vertical separation can confuse first-time visitors, your AssistAnt greeter closely monitors boarding times and will escort you from the lounge to your gate precisely 35 minutes before departure.
No. Bilbao Airport closes completely overnight (from midnight to 5:00 AM) and the Sala VIP Nerviรณn does not feature sleep pods. If you have a lengthy overnight layover, AssistAnt will arrange a luxury transfer to a premium hotel in central Bilbao (a 15-minute drive).
Yes. Your AssistAnt package includes porterage for up to 3 standard-sized bags per guest. For oversized itemsโsuch as golf clubs for a trip to Urdaibai or surfboards for Mundakaโwe arrange heavy-duty trolleys and dedicated baggage handlers at the P2 check-in desks or P0 baggage carousels.
Plan Your Seamless Arrival
in Bilbao Now
