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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Burbank?
Choke Point Meeting Spots
Commercial Arrivals: Your dedicated AssistAnt VIP Concierge awaits you the second you step off the aircraft at the Jet Bridge Exit (or at the base of the airside boarding stairs). For arrivals with checked baggage, your greeter manages baggage claim and coordinates directly with your driver. Commercial Departures: Meet your concierge curbside at the designated VIP staging zone outside Terminal A or B. You are immediately escorted past public check-in lines to priority airline agent counters.
Fast-Track Security & Customs Specs
TSA Priority Screening: Escorted passage through dedicated TSA PreCheck and priority screening lanes.3D CT Scanning Technology: Modernized checkpoint lanes eliminate the hassle of removing laptops, tablets, or liquid bags, shortening checkpoint transit time to under 5 minutes. U.S. Customs (International/General Aviation): Private flight arrivals clearing international customs at BUR benefit from on-ramp customs processing directly through FBO border control facilities.
Lounge Intelligence
Commercial Terminal Overview: BUR is intentionally designed for rapid transit and does not house traditional commercial airline member lounges (such as Admirals Club or Sky Club) inside Terminals A or B. The AssistAnt VIP Solution: For commercial travelers requiring lounge comforts, AssistAnt coordinates pre-flight relaxation or meeting space within the private executive suites at Atlantic Aviation BUR or Hollywood Burbank Jet Center, featuring high-speed Wi-Fi, private conference suites, and premium catering prior to boarding.
VVIP & Private Terminal (FBO) Specs
Primary FBO Facilities: Atlantic Aviation (10750 Sherman Way) and Hollywood Burbank Jet Center (2800 N. Hollywood Way). Tarmac-to-Curbside Service: Complete airside access enabling luxury vehicle staging directly at the aircraft staircase for arriving and departing private charter flights.FBO Amenities: 24/7 flight line operations, private pilot/passenger lounges, executive conference suites with AV, discreet crew quarters, and Sustainable Aviation Fuel (SAF) handling.
Local Flair: 2026 Ultra-Exclusive Boston & Los Angeles Experiences
Private Studio Lot Access (Burbank/Hollywood): Exclusive, closed-door VIP access to Warner Bros. Studios or Universal Studios, featuring private soundstage tours guided by studio archivists. Chartered Helicopter Transfers: Direct twin-engine helicopter charters from BUR's helipad directly to downtown Los Angeles, Malibu, or Santa Barbara. VIP Access at the Hollywood Bowl: Private box seating with dedicated sommelier service for summer 2026 performances at the iconic Hollywood Bowl. Private Coastal Yachting: Luxury motor yacht charters departing from Marina del Rey or Newport Beach for day excursions to Catalina Island.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
For commercial arrivals at Terminal A or B, your greeter meets you directly at the jet bridge exit or airside stair door as you deplane. For private aviation arrivals at Atlantic Aviation or Hollywood Burbank Jet Center, your concierge meets you on the tarmac at the aircraft door.
Yes, BUR offers expedited screening through TSA PreCheck and CLEAR priority lanes. Your AssistAnt concierge guides you through priority queues, bypassing standard public screening lines.
No, BUR does not host commercial airline membership lounges inside the passenger terminals. However, AssistAnt provides private lounge access and executive suite staging through our partner FBO facilities located on the airport perimeter.
With AssistAnt Fast-Track assistance, curbside-to-gate transit at BUR typically takes between 5 and 10 minutes, making it one of the fastest airport transit experiences in the Greater Los Angeles area.
Yes, tarmac vehicle pick-up and direct car-to-plane transfers are available for private aviation flights operating through BUR’s Fixed-Base Operators (Atlantic Aviation and Hollywood Burbank Jet Center).
AssistAnt’s local team monitors daily landside construction shifts related to the Elevate BUR project. Your concierge navigates changing walk patterns, temporary doors, and pickup zones to ensure a frictionless transition.
No, security lanes at BUR utilize 3D CT scanning technology. Travelers can keep compliant liquids, electronics, and laptops securely inside their carry-on bags during the screening process.
Your greeter assists with carry-on luggage upon deplaning, escorts you directly to the baggage claim carousel, coordinates dedicated porter service for checked luggage, and accompanies you to your awaiting chauffeur.
AssistAnt tracks your flight status in real time using automated flight telemetry. Your greeter’s arrival schedule automatically adjusts to your actual landing time to ensure immediate meeting upon deplaning.
We recommend booking service at least 24 to 48 hours prior to scheduled departure or arrival to secure greeter allocation and coordinate vehicle tarmac clearances.
Plan Your Seamless Arrival
in Burbank Now
