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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Christchurch?
Choke Point Meeting Spots
International Arrivals: Your dedicated AssistAnt greeter stands directly at the jet bridge exit as you step off the aircraft, holding a personalized electronic placard. For flights arriving on remote stands, the greeter meets you at the base of the air-stairs. International Departures: The designated meeting point is the Level 1 premium check-in zone, immediately adjacent to the international airline counters, ensuring seamless luggage transition to the airline handlers.
2026 Fast-Track Specs
Passengers utilizing AssistAnt Fast-Track bypass the general public lines at the international border. Departures utilize the AvSec Priority Lane, which feeds directly into the dedicated SmartGate biometric passport processing zone. For arrivals, our greeters usher you through the Express Customs and Biosecurity Lanes, which are vital given New Zealand’s exceptionally strict environmental protection inspections that typically cause severe delays.
Lounge Intelligence
The crown jewel of international departures is the Manaia Lounge (operated in partnership with Plaza Premium Group), located airside on Level 1, directly opposite Gate 29. Fully upgraded for the 2026 travel season, this ultra-modern sanctuary features quiet zones, local Canterbury estate wine tasting bars, artisanal dining, and premium private shower suites. For domestic travelers, the Air New Zealand Domestic Lounge on Level 2 offers sweeping views of the runway and a freshly updated barista bar.
VVIP / FBO Specs
Private arrivals and departures are processed through CHC’s elite corporate aviation facilities, such as the GHD Aviation Terminal or Air Center One FBO. Authorized apron-to-curbside car transfers are fully active for 2026. Your chauffeured Mercedes-Benz S-Class or Audi e-tron is permitted directly onto the tarmac to transfer you between the aircraft steps and the private lounge doors within minutes.
2026 Local Flair
Enhance your Canterbury stay with these hyper-exclusive 2026 itineraries: The 2026 Alpine Helicopter Safari: Direct tarmac boarding from the FBO onto a private Eurocopter for a flight over the Southern Alps, landing on a glacier for a champagne lunch. Private Waipara Wine Connoisseur Tour: Exclusive after-hours tasting and private barrel sampling with the chief winemakers at the region's top organic vineyards. Behind-the-Scenes International Antarctic Centre: A private, VIP-only tour of the newly upgraded research exhibits and a personal encounter with the rescued little blue penguins. The TranzAlpine Executive Carriage.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
Yes. Your personal AssistAnt greeter will meet you at the domestic baggage reclaim area on Level 1, manage your luggage transfer, and escort you through the internal airside walkway directly to the international departures priority screening lane opposite Gate 29.
If your aircraft parks on a remote apron stand, your greeter will be waiting for you with a personalized name board at the bottom of the air-stairs, immediately as you step off the plane, before you board the passenger transfer shuttle.
While standard biosecurity queues can take upwards of 45 to 60 minutes due to strict New Zealand agricultural screening, AssistAnt's Fast-Track service utilizes expedited priority lanes, typically reducing total transit time to under 15 minutes.
No, tarmac vehicle transfers are strictly reserved for private aviation via the FBO terminals. Commercial passengers are met at the jet bridge exit and escorted on foot through the main terminal building to the VIP curbside pickup zone.
The Manaia Lounge opens daily at 04:15 AM to accommodate early morning trans-Tasman departures. It remains operational until 18:00 PM, reopening for select late-night international departures between 20:00 PM and 22:00 PM on Mondays, Wednesdays, Fridays, Saturdays, and Sundays.
Yes, premium private shower facilities are fully operational in the Manaia Lounge (opposite Gate 29) for international passengers and within the Air New Zealand Regional/Domestic lounges on Level 2. Complimentary towels and high-end New Zealand botanic amenities are provided.
For international departures, despite advanced CT screening upgrades, AvSec protocols require all passengers to remove their 1-liter clear bag of liquids (100ml containers) and large electronic devices from their carry-on bags for separate X-ray screening.
Yes. AssistAnt operations teams track your aircraft's transponder in real-time. Your greeter’s schedule is automatically adjusted to mirror your actual time of arrival at the jet bridge, ensuring seamless coverage regardless of delays.
Absolutely. We coordinate seamless ground transfers using executive sedans or luxury SUVs parked directly at the FBO exit. The drive into central Christchurch or the Hagley Park precinct takes approximately 15 to 20 minutes depending on traffic.
Our standard Fast-Track service includes a dedicated porter to manage up to three pieces of checked luggage per passenger. If you are traveling with excess baggage, oversized ski gear, or specialized sporting equipment, please notify us during booking so we can arrange additional porters.
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