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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Queenstown?
Choke Point Meeting Spots
Arrivals (International/Domestic): Your personal greeter stands directly at the exit of the aircraft jet bridge (or at the restricted airside entry doors for tarmac-walk gates), holding a highly visible, personalized digital placard. Departures: The meeting is coordinated directly at the main terminal kerbside drop-off zone or right inside the main entrance doors adjacent to the international check-in desks, where a dedicated baggage porter will immediately take charge of your luggage.
2026 Fast-Track Specs
While ZQN does not utilize oversized multi-mile transit buggies due to its compact boutique layout, AssistAnt passengers utilize the designated Aviation Security Priority Screening Lane. For international arrivals, your greeter steers you through the expedited diplomatic/crew lanes at passport control. Furthermore, we provide dedicated advocacy and preparation through the notoriously stringent MPI Bio-Security Checkpoint, shaving up to 45 minutes off standard arrival wait times during peak morning and ski-season banks.
Lounge Intelligence
The crown jewel of ZQN's international departures area is the newly refreshed Manaia Lounge, located on the first floor of the terminal building immediately after security and customs clearance. As the sole premium international sanctuary in 2026, it accommodates up to 150 guests and boasts unparalleled, panoramic floor-to-ceiling views of the iconic Remarkables mountain range. Features include gourmet, chef-prepared hot and cold food stations, a curated selection of premium Central Otago Pinot Noirs, a fully equipped business enclave, and upscale shower facilities with premium dental and wellness kits.
VVIP / FBO Specs
For private aviation travelers, ZQN offers elite FBO handling via dedicated corporate jet facilities positioned away from the main commercial terminal. Tarmac-to-curbside premium vehicle transfers are fully operational for private manifests. Guests clear customs and biosecurity inside the private lounge environment while chauffeured vehicles (such as Audi e-tron or Mercedes-Benz V-Class units) wait directly on the apron to whisk passengers straight to their luxury accommodation.
2026 Local Flair
Helicopter Transfer to Blanket Bay or Wharekauhau: Avoid the regional roads entirely with a direct heli-transfer launching from the ZQN helicopter precinct straight to your luxury lodge alpine pad. Private Central Otago Wine & Heli-Hopping Tour: An ultra-exclusive 2026 itinerary featuring private tastings with head winemakers in Bannockburn, interspersed with alpine landings on secluded peaks. Exclusive Milford Sound Private Charter. The 2026 Winter Games NZ Access.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
Your AssistAnt greeter will meet you the moment you step off the aircraft at the jet bridge exit or tarmac entry door, well before you reach public passport control or the baggage carousels.
While all passengers must comply with NZ biosecurity laws, our greeters pre-audit your declaration forms airside, organize your luggage on dedicated trolleys, and guide you through the expedited priority lanes to minimize inspection downtime.
No, commercial flights must be processed through the main terminal building; however, our VVIP Windsor-Style service utilizes the private corporate jet apron and FBO facilities exclusively for private charter manifests.
With our departures fast-track service, navigating check-in, priority security screening, and passport control takes approximately 10 to 12 minutes, placing you directly into the first-floor Manaia Lounge.
Due to local aviation security regulations, commercial flights require terminal processing; tarmac vehicle transfers are strictly reserved for private aircraft handling at the corporate jet apron.
The lounge features freshly prepared hot and cold dishes by on-site chefs, a complimentary bar highlighting world-class Central Otago wines, high-speed Wi-Fi, private workstations, shower facilities, and clear views of the Remarkables.
Our operations team tracks your flight mechanics in real-time; your greeter will be in position at the gate regardless of whether your aircraft lands ahead of schedule or faces delays.
Queenstown Airport's terminal layout is intentionally boutique and compact, meaning electric buggies are not utilized; however, our service includes dedicated luggage porters to handle all physical transit.
Yes, our Gate-to-Gate Connection service meets you at the international gate, fast-tracks your border clearance, manages the transfer of your baggage, and escorts you directly to your domestic departing gate.
For fast-tracked international departures, we coordinate your meeting at the terminal kerbside precisely 2 hours prior to scheduled takeoff, ensuring a relaxed path through check-in and into the lounge.
Plan Your Seamless Arrival
in Queenstown Now
