Luxury Airport Service, Redefined

Walking directly between Concourse B and Concourse A can take anywhere from 15 to 20 minutes due to the vast scale of Terminal 3. This journey includes riding the internal automated airside airport train. An AssistAnt greeter will guide you through this transition flawlessly, ensuring you navigate the connection points quickly without missing a gate change.

While Dubai is rolling out advanced AI-powered scanners that eliminate the need to take liquids out of your bags, international civil aviation rules at DXB still officially restrict individual liquid containers in hand luggage to 100ml. However, you no longer need to separate them into plastic bags or remove them from your luggage during screening at upgraded lanes.

The Al Majlis Pavilion is a standalone luxury facility located on the airport perimeter, structurally separate from the public passenger concourses. It features its own secure gated entrance, private vehicle parking, and direct access lanes to the runway apron, ensuring total anonymity for VIP travelers.

Yes, but to ensure optimal service, your primary arrival greeter will meet you right at the aircraft's jet-bridge exit. They will fast-track you through biometric passport control and then escort you down to the baggage reclaim hall, where our coordinated team of porters will identify and load your luggage onto carts.

If you are departing from Terminal 1, you will be directed to Concourse D via a quick automated people mover. Here, the Ahlan Business Class Lounge or the SkyTeam Lounge are the premium choices, both offering exceptional dining, complimentary bars, and high-speed workspaces right near the main departure gates.

If your flight parks at a remote stand, passengers must take an airfield bus. Your AssistAnt greeter will monitor the flight's exact ground position and stand waiting for you at the terminal entrance door where the elite shuttle bus unloads, taking immediate charge of your hand luggage and bypassing standard queues.

Access to the flagship Emirates First Class Lounge is strictly dictated by airline ticketing class (First Class) or elite tiers of the Emirates Skywards loyalty program. If your ticket does not grant entry, AssistAnt can seamlessly book alternative premium lounges, such as the Plaza Premium Lounge or Marhaba Lounge in Terminal 3.

Yes. The Al Majlis VIP Pavilion operates as a fully self-contained international border checkpoint. It houses a permanent team of Dubai Naturalization and Residency Department (GDRFA) and Dubai Customs officers who clear your documentation privately inside the lounge while you enjoy refreshments.

When you utilize the Al Majlis service, you do not visit the public baggage hall. Our ground handling team retrieves your luggage tags upon your arrival, pulls your bags directly from the aircraft hold, and transfers them straight to the Al Majlis facility, where they are loaded directly into your awaiting vehicle.

Yes. Because DXB operates as a continuous 24/7 global transit hub, all major premium lounges—including the Emirates First Class Lounges, the Ahlan Lounges, and the Marhaba Lounges across Concourses A, B, C, and D—remain open 24 hours a day with hot dining options available at all hours.