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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Heraklion?
Choke Point Meeting Spots
Arrivals: For flights arriving via jet bridge, your dedicated AssistAnt greeter stands directly at the jet bridge exit holding a personalized name board. Departures: Your greeter will await your arrival directly at the Terminal 1 Departure Curbside Entrance, immediately adjacent to the main ticketing concourse, coordinated in real-time via your private chauffeur.
2026 Fast-Track Specs
Our Fast-Track service bypasses the notoriously long seasonal queues at HER by utilizing the newly designated Gold/Diplomatic Fast Lane at security. For extra-Schengen travel, your greeter guides you through the expedited Border Police Priority Lane, turning a potential 60-to-90-minute wait during summer peak hours into a seamless 10-to-15-minute walk-through.
Lounge Intelligence
The premier departure haven within Terminal 1 for 2026 is the fully refreshed Filoxenia Lounge (Intra-Schengen & Extra-Schengen sectors) alongside the upgraded Goldair Handling Lounge.
VVIP / FBO Specs
Private aviation at HER is handled via dedicated ground handling operators (including Skyserv and Goldair) utilizing specialized FBO infrastructure separate from the chaotic main passenger flows. Tarmac-to-Curbside Transfers: Fully active and strictly managed.
2026 Local Flair: Ultra-Exclusive Cretan Experiences
Private Archeological Curated Tours of Knossos, Private Yacht Charters to Elounda & Spinalonga, Charter Helicopter Flights to Santorini or West Crete, Exclusive 2026 Cretan Wine Estate Tastings.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
Your AssistAnt greeter will meet you either directly at the foot of the aircraft stairs with a private tarmac vehicle or immediately at the entrance door of the arrival terminal building, ensuring you do not board the crowded general passenger shuttle buses.
While standard terminal lanes still require the strict extraction of 100ml liquids, the AssistAnt Fast-Track service routes you through priority lanes utilizing updated 3D CT scanning equipment, which reduces the need to unpack electronic items and liquids, speeding up processing times to under 5 minutes.
HER does not feature an entirely separate commercial VIP terminal building like larger hubs; instead, our VVIP Windsor-style service utilizes dedicated FBO ground channels and private airside vehicle transfers to keep you completely isolated from the main terminal crowds.
The Filoxenia Lounge is situated centrally within the departure terminal area. Once our greeter fast-tracks you through security and passport control, the walk to the lounge is less than 2 minutes, and your greeter will escort you directly from the lounge to your boarding gate when your flight is called.
While luggage handling is dictated by airline ground staff, your AssistAnt arrivals greeter will escort you directly to the priority baggage claim area, secure a dedicated porter to manage your luggage, and expedite your passage through customs to your waiting private vehicle.
During peak travel seasons, the general passport control lines at HER can exceed 60 minutes. Your AssistAnt greeter utilizes the official priority/diplomatic lanes, reducing your transit through border security to less than 10 minutes.
No, due to the space constraints of the current Nikos Kazantzakis terminal footprint, neither the Goldair nor the Filoxenia lounge features private sleeping pods or in-lounge showers. Premium seating, high-speed Wi-Fi, and upscale Cretan catering are the core amenities provided.
Our operations team tracks your aircraft in real-time. Your AssistAnt greeter and private chauffeur will be in position at the terminal or apron precisely when your flight lands, regardless of operational delays or late-night arrivals.
Yes. Our VVIP/FBO coordination allows for seamless tarmac-to-tarmac transfers using private ramp vehicles, provided your arrival and departure coordinates are logged and approved by airport operations at least 24 hours in times of high seasonal demand.
No, the new Kastelli International Airport is actively under construction and scheduled to open in 2028. All commercial and private operations for the 2026 season remain centered at Heraklion International Airport (HER), making our specialized Fast-Track services essential for avoiding current capacity bottlenecks.
Plan Your Seamless Arrival
in Heraklion Now
