Seamless Assistance from Start to Finish

Your AssistAnt greeter will be waiting for you the exact moment you step off the aircraft at the jet bridge exit. If your aircraft parks at a remote apron stand, your greeter will monitor the shuttle bus and wait for you at the secure terminal entrance doors where passengers disembark the airside bus.

Our Fast-Track service bypasses the general public queue by routing you through the dedicated biometric Priority Security Lane. While 2026 security screening allows electronics to stay inside your hand luggage, the strict 100ml liquid rule is still enforced at Lisbon Airport, so items must be organized accordingly to prevent any secondary search delays.

Yes. For non-Schengen arrivals, your greeter will escort you past the standard passport lines directly to the expedited Diplomatic or SkyPriority passport control desks. This routing minimizes your transit time through the border zone, which is notorious for heavy passenger build-ups.

With our AssistAnt greeter navigating you through the Priority Security Lane and the dedicated passport control counters, the transit time from the Terminal 1 check-in desks to the entrance of the ANA Lounge is typically reduced to just 12 to 15 minutes.

Yes, our VVIP Windsor-Style service utilizes the isolated General Aviation/FBO private terminal area. Commercial passengers booking this tier are met on the tarmac via private vehicle and transferred directly to the private facility, entirely bypassing the main commercial Terminal 1 halls.

Yes. Private tarmac vehicle transfers are fully active and legally operational for the 2026 season, exclusively for private jet arrivals or clients who have booked our VVIP Windsor-Style service through the restricted airport security zones.

The newly updated ANA Lounge features dedicated soundproof workspace pods, an upgraded shower suite facility, premium complimentary Wi-Fi, and an expanded hot and cold buffet station showcasing curated regional Portuguese wines and fresh local pastries.

Once you clear passport control, your greeter will escort you directly to the baggage claim carousel. While you relax, our staff will identify, retrieve, and secure all of your checked luggage, loading it onto baggage carts and escorting you through customs to your awaiting chauffeur.

Yes. While Terminal 2 is primarily used for low-cost carrier departures and lacks physical lounge facilities, AssistAnt provides dedicated Fast-Track departure services here, guiding you swiftly through the dedicated Terminal 2 security check lanes directly to your departure gate.

Because our Fast-Track service slashes your security and passport processing times down to minutes, you only need to arrive at the airport 90 minutes before your international flight, rather than the standard 3 hours recommended for the general public.