Personalized Airport Assistance

The Fast-Track service expedites your journey through the main commercial terminal building (Terminal 1 for domestic, Terminal 2 for international) using priority immigration and biometric lanes accompanied by a personal greeter. The VVIP service completely bypasses the main passenger terminals, utilizing a private VIP handling area, separate customs checkpoints, and a direct tarmac vehicle transfer from your aircraft stairs.

Your greeter will be waiting for you the exact moment you step off the aircraft at the jet bridge exit inside Terminal 2. If your flight parks at a remote stand, our greeter will receive you at the entry doors of the arrival terminal as you step off the tarmac transfer shuttle, ensuring you never enter the main public queues unescorted.

Terminal 2 international security screening lanes have been systematically upgraded with advanced 3D CT scanners, meaning laptops and liquids compliant with the 100ml rule can remain inside your luggage. However, Terminal 1 domestic lanes still utilize older security infrastructure where laptops must be placed in separate trays; your AssistAnt porter will handle this process for you.

You will be escorted directly to the newly opened Blue Sky Premier Lounge in Terminal 2, which debuted in March 2026. Located just a short 3-minute walk from the international departure gates, this 462sqm lounge features live-cooking stations, executive work pods, and an upscale dining layout.

Yes. Your personal greeter handles the physical transaction and document processing at the dedicated VoA counter on your behalf while you rest or wait in the priority lane, completely eliminating the standard wait times which can often exceed 45 minutes during peak arrival banks.

For expedited domestic departures at Terminal 1, we recommend arriving at the curbside VIP drop-off zone 60 to 90 minutes prior to your flight. Because our team utilizes priority check-in and fast-track security clearances, this provides ample time to relax in the domestic Blue Sky Premier Lounge before boarding.

Dedicated luggage porters are integrated into our premium service packages. The porter will collect your checked luggage directly from the curbside vehicle during departures, or recover them from the Terminal 1 or Terminal 2 baggage carousels during arrivals while you pass seamlessly through customs.

Our 2026 operations command center monitors all incoming tail numbers in real time. Regardless of whether your flight arrives early or is delayed, your greeter will be stationed at the jet bridge exactly when your aircraft doors open, with no adjustment required on your part.

Tarmac-to-curbside transfers at Juanda International Airport are heavily regulated due to airside security protocols and are executed using premium high-top MPVs (such as Toyota Alphards) approved for ramp operations. These vehicles transport you securely from the aircraft stairs directly to your private vehicle or the VIP terminal exit.

Yes. The 2026 Blue Sky Premier Lounge in Terminal 2 features "The Hub," which includes semi-private acoustic seating zones. For absolute privacy, AssistAnt can pre-book dedicated executive meeting rooms inside the terminal complex or arrange access to the private VIP terminal conference rooms upon request.