Personalized Airport Assistance

International flights are processed primarily through Terminal 5. Your AssistAnt greeter will meet you directly at the jet bridge exit as you step off the aircraft for arrivals, or curbside at the Terminal 5 international departure drop-off zone for departures.

Upon aircraft engine shutdown, a private luxury vehicle waits on the tarmac next to the mobile stairs. You will descend directly to the vehicle, bypassing the passenger bridge, and be driven straight to the isolated VIP Terminal building, while we retrieve your checked baggage from the aircraft hold.

Chinese aviation security enforces strict rules on power banks. They must be carried strictly in hand luggage (prohibited in checked bags) and must possess clear, legible factory markings indicating a capacity under 100 Wh (approx. 20,000 mAh). Any worn markings will result in immediate confiscation at the fast-track screening point.

Yes. Your greeter assists you in completing all digital and physical customs declarations, ensuring your QR codes and documents are verified prior to reaching the fast-track border control counters.

Yes, domestic travelers are escorted to the VIP Lounge V38 or the Club Reception Center near Gate 324 in Terminal 3. This lounge offers a quiet environment, hot local catering, high-speed Wi-Fi connectivity, and direct escorting to your departure gate when it is time to board.

Under normal operational conditions, our Fast-Track service reduces the transit time from curbside to the airside premium lounges to less than 20 minutes by utilizing dedicated VIP screening lines.

All liquids, gels, and aerosols must be in containers of 100ml or less and fit into a single transparent, resealable 1-liter plastic bag. Notably, cosmetics in larger containers (e.g., a 150ml bottle that is mostly empty) will be rejected by security staff.

Yes. The VVIP Private Terminal features fully equipped, private executive meeting rooms and quiet business workstations, allowing you to conduct confidential meetings immediately upon arrival or prior to departure.

Yes. Security protocols require all laptops, tablets, cameras, umbrellas, and large bundles of charging cables to be removed from your hand luggage and placed in separate bins for x-ray inspection. Your greeter will assist in organizing this to maintain pace.

Our operations team stays in direct contact with your ground driver. For arrivals, your greeter will remain with you until you are successfully handed over to your chauffeur at the designated VIP curbside parking zone.