Discover our clients:
Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Charlotte?
Choke Point Meeting Spots
International Arrivals (Concourse D): Your AssistAnt greeter meets you the second you step off the aircraft at the Jet Bridge Exit, guiding you through the Federal Inspection Station (FIS) Customs & Border Protection hall. Domestic Arrivals (Concourses A, B, C, & E): Your greeter awaits at the jetway door, manages hand luggage, escorts you through the central Atrium, and coordinates luggage retrieval at Baggage Claim. Commercial Departures: Meet your concierge curbside at the upper-level VIP drop-off lane, where you are immediately escorted to priority airline check-in desks.
Fast-Track Security & Customs Specs
TSA e-Gates & Biometrics: Fast-track through Checkpoint 2 utilizing automated e-gate technology and TSA PreCheck Touchless ID. 3D CT Scanner Convenience: State-of-the-art CT checkpoint scanners mean zero bag unpacking for laptops or compliant liquids. CBP Global Entry / Priority Customs: Escorted navigation through priority passport control lanes in Concourse D for international flights.
Lounge Intelligence
Primary Premium Facility: The Centurion Lounge by American Express (Concourse D, Level 2). Renowned as CLT's flagship sanctuary, featuring locally inspired farm-to-table cuisine, a craft cocktail bar, luxury shower suites, and private high-speed work stations. Secondary Airline Outlets: American Airlines Admirals Clubs located in Concourse B and the Concourse C/D connector, alongside 24/7 private napping and workspace suites at Minute Suites (Concourse D/E connector).
VVIP & Private Terminal (FBO) Specs
Primary FBO Facility: Wilson Air Center CLT (5400 Airport Drive, North Terminal). Tarmac-to-Curbside Transfers: Direct airside luxury car access for private jets, allowing tarmac vehicle staging directly at the aircraft staircase. FBO Amenities: A 30,000 sq. ft. executive terminal featuring a separate 12,000 sq. ft. private VIP lobby, executive conference rooms, pilot snooze suites, and direct private customs clearing.
Local Flair: Ultra-Exclusive Charlotte Experiences
Private NASCAR Pit Lane & Track Access: Closed-door garage tours and private hot-lap experiences at Charlotte Motor Speedway or private VIP curator tours at the NASCAR Hall of Fame. Executive Helicopter Transfers to Quail Hollow & Lake Norman: Direct twin-engine helicopter charters from CLT’s helipad network directly to private estates along Lake Norman or Quail Hollow Club. After-Hours Private Gallery Tour: Private evening access to the Bechtler Museum of Modern Art or The Mint Museum Uptown guided by senior curators. Bank of America Stadium VIP Suite Access: Private luxury box seating and field-level pass credentials for Carolina Panthers (NFL) or Charlotte FC (MLS) matches.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
For commercial arrivals, your AssistAnt greeter meets you directly at the jet bridge exit door as you deplane. For private jet arrivals at Wilson Air Center, your concierge meets you on the tarmac at the aircraft door.
Yes. AssistAnt concierges guide you through expedited screening lanes at Checkpoint 2, utilizing TSA PreCheck, Touchless ID, and automated e-gate biometric stations to cut checkpoint times down to under 5 minutes.
Transiting between distant concourses (such as Concourse E to Concourse A) typically takes 12 to 15 minutes on foot. Your AssistAnt greeter navigates the central Atrium shortcuts or arranges airport cart transportation to ensure seamless, on-time gate connections.
The flagship lounge at CLT is The Centurion Lounge by American Express, located on Level 2 near the Concourse D connector. It features shower suites, executive workspaces, and chef-curated dining.
Yes. For passengers flying private or charter via Wilson Air Center (North Terminal), AssistAnt coordinates direct car-to-plane luxury vehicle staging on the tarmac ramp.
No. Security lanes at CLT are equipped with 3D CT scanner technology, allowing passengers to leave compliant liquids and laptops inside carry-on bags during inspection.
Your AssistAnt concierge meets you right at the jetway, escorts you through priority customs lanes in the Federal Inspection Station (FIS) hall, and coordinates swift baggage pickup to bypass peak arrival lines.
Yes. Dedicated luggage porter assistance is integrated into your service. Porters retrieve checked luggage from the lower-level baggage carousels and transport it directly to your awaiting chauffeur.
AssistAnt tracks your flight status in real time using automated flight telemetry. Your greeter’s schedule updates automatically to align with your actual touchdown time, guaranteeing immediate greeting upon arrival.
We recommend booking at least 24 to 48 hours prior to departure or arrival to secure dedicated greeter allocation and facilitate private driver tarmac clearances at Wilson Air Center.
Plan Your Seamless Arrival
in Charlotte Now
