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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Cleveland?
Dedicated Choke-Point Meeting Spots
Arrivals: Your personal AssistAnt greeter stands at the Jet Bridge Exit as you step off the aircraft holding a discreet, custom name board. For international flights clearing customs in Concourse A, meet points are set at the secure U.S. Customs exit. Departures: Meet your greeter Curbside at Upper Level Ticketing Door 2 or 3 (Main Terminal entrance) or directly inside the central ticketing hall prior to security.
Fast-Track Acceleration Protocols
Direct access through the expanded Central Checkpoint using TSA PreCheck Touchless ID biometric identity validation or CLEAR lanes. Comprehensive luggage porter service from carousels directly to your chauffeured vehicle.
Lounge Intelligence: The Club CLE
Location: Airside, Concourse B main entry point (accessible to all concourses post-security). Amenities: Crafted local culinary selection, full-service bar featuring Great Lakes Brewing options, private charging stations, high-speed Wi-Fi, and comfortable seating with direct views of active runways.
VVIP Private Terminal & FBO Specs
FBO Hub: Atlantic Aviation CLE (6200 Riverside Drive). Transfer Capabilities: Private aviation passengers benefit from direct apron access, on-site ramp transport, dedicated flight crew cars, and seamless chauffeured transitions between private jet ramps and downtown Cleveland.
Local 2026 Cleveland VIP Experiences
Rock & Roll Hall of Fame Private Access: Closed-door VIP guided tours of exclusive archive vaults and inductee collections. Cleveland Orchestra at Severance Music Center: Private box seating and backstage conductor introductions at the world-renowned Severance Hall. Championship Sports Hospitality: Luxury suite access for Cleveland Guardians (Progressive Field), Cleveland Cavaliers (Rocket Mortgage FieldHouse), or Cleveland Browns (Huntington Bank Field) games.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
We recommend booking at least 24 to 48 hours prior to your scheduled flight departure or arrival. Last-minute requests are accommodated subject to staff availability and airline protocol constraints.
For domestic flights, your AssistAnt greeter will meet you right at the jet bridge exit as you deplane. For international arrivals in Concourse A, your greeter meets you immediately outside the U.S. Customs and Border Protection clearance exit.
Your concierge guides you through CLE's expanded Central Checkpoint, utilizing TSA PreCheck Touchless ID biometric processing or CLEAR lanes. This combines modern identity verification with priority screening to bypass main queue lines.
The Club CLE is located at the entrance to Concourse B past security. Because all concourses at CLE are interconnected post-security, travelers flying on any airline (American, Delta, United, Frontier, etc.) can access the lounge with your AssistAnt concierge.
CLE is located approximately 12 miles southwest of Downtown Cleveland. A private chauffeured transfer via I-71 North typically takes 15 to 25 minutes depending on traffic conditions.
Yes. We coordinate with Atlantic Aviation CLE (6200 Riverside Dr) to arrange private FBO lounge access, direct tarmac vehicle transfers, and crew/passenger luggage handling.
Our team utilizes real-time flight tracking software. Your assigned concierge tracks your aircraft's status continuously and automatically adjusts meeting times for early landings or flight delays without requiring action on your part.
Yes. Full baggage assistance is included. For departures, porters manage your luggage from vehicle drop-off to airline check-in. For arrivals, porters retrieve your bags from the lower-level baggage claim carousels and transport them to your waiting vehicle.
Yes. We frequently provide private, executive-chauffeured transfers between CLE and the Cleveland Clinic Main Campus (approx. 20–30 minutes) or regional healthcare facilities.
Concourses A, B, and C are connected post-security via a central walkway hub. Your AssistAnt greeter guides you on foot or via terminal carts between concourses without needing to exit and re-enter security.
Plan Your Seamless Arrival
in Cleveland Now
