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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (Iโm not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! Iโd be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my clientโs arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last weekโs VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania โ my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already Iโm now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Rochester?

Choke Point Meeting Spots
Commercial Arrivals: Your personal AssistAnt greeter awaits you directly at the jet bridge exit door bearing a personalized digital display. For arriving passengers requiring medical support, wheelchair escort, or specialized mobility care, greeters coordinate directly at the aircraft door to manage carry-on luggage and escort you through the main terminal concourse to the ground-level baggage claim. Commercial Departures: Meet your dedicated concierge at the main terminal curbside drop-off zone along Helgerson Drive SW, directly outside the main airline ticket counters (Delta Air Lines and American Airlines), or at the entry boundary of the centralized TSA security screening area.

Fast-Track Security & Clearance Specs
Centralized TSA Checkpoint Escort: AssistAnt greeters guide departing travelers through the main terminalโs consolidated TSA security checkpoint, utilizing priority lanes and TSA PreCheck queues for swift transit. Specialized Patient & Medical Expedited Clearance: Working in close coordination with on-site TSA Passenger Support Specialists and TSA Cares officers, AssistAnt provides sensitive, expedited clearance for patients, medical travelers, and individuals traveling with specialized medical equipment or immobility needs.

Lounge Intelligence
Signature Aviation Executive Lounge & Private Conference Suites: Because RST functions as an origin-and-destination regional hub and medical travel gateway without a carrier-operated commercial lounge (like an Admirals Club or Sky Club), VIP commercial and private aviation guests are provided access to Signature Aviationโs private executive lounge. The facility offers high-speed Wi-Fi, private quiet zones, pilot/executive snooze suites, and executive conference rooms.

VVIP & Private Terminal (FBO) Specs
Signature Aviation RST (7300 Brataas Drive SW): The primary fixed-base operator at RST, Signature Aviation features state-of-the-art facilities capable of handling heavy corporate jets up to a Gulfstream G650. The FBO includes direct on-site U.S. Customs and Border Protection (CBP) inspection facilities for international arrivals. Direct Tarmac Ramp Access: VIP private jet passengers benefit from pre-cleared tarmac vehicle transfers, allowing luxury SUVs to drive directly up to the aircraft on the General Aviation apron for immediate, private departures or arrivals.

2026 Local Flair: Exclusive Rochester & Mayo Clinic Area Experiences
Private Executive Medical Escort & Mayo Clinic Liaison: Direct luxury chauffeur transport and private VIP coordination connecting RST/Signature Aviation to Mayo Clinicโs Gonda and Mayo buildings via climate-controlled underground pedestrian subways and skyways. Private Charter Flights to Northwoods & Lake Superior Retreats: Direct private aerial transfers linking RST to luxury lake estates in Northern Minnesota and Lake Superior resorts. Exclusive Tasting at Four Daughters Vineyard & Winery: Private winemaking tour and curated chef's dinner in the rolling countryside just south of Rochester. VIP Access at Rochester Civic Theatre & Historic Chateau Theatre: Private box access and special cultural events in downtown Rochester's historic venues.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
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Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
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Accompany you to your next flight
More Than VIP โ Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish โ weโll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now โ24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option

Frequently
Asked Questions
We would like to chat with you
AssistAnt Fast-Track service provides dedicated personal concierges inside RSTโs main commercial terminal to handle luggage, assist with check-in, and expedite transit through the single TSA security checkpoint. VVIP service operates via the Signature Aviation private terminal at 7300 Brataas Drive SW, offering direct tarmac luxury car transfers to or from private aircraft and on-site U.S. Customs processing, bypassing the public terminal entirely.
Your greeter will stand directly outside the jet bridge exit door in the main concourse holding a custom digital sign. They will assist with carry-on items, guide you through the terminal, collect your checked luggage at the lower-level carousel, and escort you to your waiting private vehicle at the curb.
No. RST does not house carrier-operated commercial lounges inside the passenger terminal. However, AssistAnt coordinates access to the private executive lounge and conference rooms at Signature Aviation (FBO) for private aviation clients or commercial guests seeking quiet, private pre-flight environments.
RST serves as a major global gateway for Mayo Clinic patients. AssistAnt concierges coordinate directly with TSA Passenger Support Specialists to provide gentle, expedited security screening, luggage handling, and continuous escort directly into private, wheel-chair accessible luxury transport bound for Mayo Clinic facilities or skyway-connected hotels.
Because RST features a centralized security checkpoint, total security transit time with an AssistAnt priority escort and TSA PreCheck takes under 5 to 7 minutes.
Yes. Direct tarmac ramp-side vehicle transfers are available at Signature Aviation RST. Subject to security clearances, your private luxury SUV can meet your aircraft directly on the apron upon touchdown.
For private jet international arrivals, U.S. Customs and Border Protection services are conducted directly at the Signature Aviation general aviation terminal on-site, allowing rapid, private clearance away from commercial passenger areas.
We recommend placing your booking at least 48 hours in advance to guarantee dedicated staff allocation, coordinate special medical accommodations if required, and synchronize curbside driver arrivals along Helgerson Drive SW.
AssistAntโs flight tracking desk monitors commercial and private aircraft telemetry in real time. Your dedicated greeterโs schedule is automatically adjusted to ensure they are waiting at the gate or FBO terminal when your aircraft arrives.
After managing your luggage retrieval at the main terminal baggage carousels, your AssistAnt greeter escorts you directly to your waiting luxury sedan or SUV at the designated VIP ground transportation curb outside the main terminal exit.
