Meet & Greet with Ease

For international arrivals, your AssistAnt greeter waits at the exit of the jet bridge as you step off the aircraft. For domestic flights, greeters welcome you at the airbridge or at the entrance to the terminal building. Your greeter holds a personalized name board and facilitates immediate Fast-Track navigation through border control and baggage collection.

AssistAnt’s VIP Fast-Track service cuts international arrival processing times down to approximately 10–15 minutes. Standard arrival queues at DUR border control can exceed 45 to 60 minutes during peak international arrival banks, making dedicated priority clearance essential for rapid transit.

Your AssistAnt agent connects with your private driver or chauffeur 20 to 30 minutes before arrival at DUR. Your greeter and dedicated luggage porters meet your vehicle curbside at the Upper Level Departure Drop-off zone (Door 2), ensuring immediate, seamless handling of your luggage straight to priority check-in counters.

For domestic flights, passengers are escorted to the SLOW Lounge or Bidvest Premier Lounge. For international flights, clients access the Bidvest Premier Lounge in the International departure wing, featuring full shower facilities, private business workstations, and gourmet dining options before boarding.

Yes. For private charter flights operating via the General Aviation Terminal (FBO) or pre-approved VVIP commercial arrangements, AssistAnt arranges tarmac vehicular transfers directly between the aircraft stairs and private luxury ground transport.

DUR security checkpoints feature updated 3D CT scanning technology. Liquids under standard limits and electronic devices such as laptops can remain secured inside hand luggage during screening, accelerating checkpoint transit times.

Because King Shaka International Airport operates under one roof, connecting between domestic and international wings takes under 10 minutes with our escort. Your greeter meets you at your arrival gate, assists with luggage re-checking where required, and guides you through dedicated connection security and passport control.

Yes, dedicated porter services can be integrated into your AssistAnt VIP package. Porters handle all checked and carry-on bags from the baggage carousel to your waiting vehicle on arrival, or from the curbside drop-off to the airline check-in counter on departure.

Our operations team monitors all flight telemetry in real time. Your assigned greeter automatically adjusts their schedule to match your actual landing time at DUR, ensuring seamless gate-side greeting regardless of schedule changes.

While we accommodate short-notice requests up to 24 hours prior to flight departure or arrival, we recommend booking at least 48 to 72 hours in advance to guarantee dedicated greeter allocation, porter coordination, and tarmac access clearances.