Discover our clients:
Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Hamburg?
Choke Point Meeting Spots
Arrivals (Commercial): For Schengen flights, your dedicated AssistAnt greeter stands directly at the jet bridge exit holding a personalized name board. For non-Schengen flights requiring passport control, the greeter will meet you immediately before the border control passport queues to facilitate priority processing. Departures (Commercial). VVIP / GAT Private Terminal: The greeter will await your arrival directly at the main entrance foyer of the standalone General Aviation Terminal (GAT) building.
2026 Fast-Track Specs
Passengers utilizing our commercial Fast-Track service bypass standard wait times through the dedicated Slot&Fly lanes and expedited priority lanes at Terminal 1 and Terminal 2 checkpoints. For international arrivals and departures, our agents guide eligible third-country nationals and premium travelers through the newly updated EasyPASS biometric automated border control gates and active EES digital tracking counters, slashing transit times through customs to under 5 minutes.
Lounge Intelligence
The crown jewel of the commercial layout is the newly optimized Hamburg Airport Lounge, located airside in the Airport Plaza on Level 3. Boasting sweeping, panoramic views of the active apron, this premium space features dedicated quiet relaxation booths furnished with Scandinavian-designed BoConcept interiors, workstations, high-end shower suites, an open buffet featuring local North German culinary specialties, and a separate, fully ventilated smoking lounge.
VVIP / FBO Specs
VVIP operations are completely centered at the General Aviation Terminal (GAT). This facility functions as a private airport within an airport. Tarmac-to-curbside vehicle transfers are fully operational. Guests are chauffeured directly across the tarmac to or from the aircraft door in an elite fleet of fully electric, premium Mercedes-Benz S-Class or VIP V-Class vans, ensuring absolute discretion and zero exposure to the public eye.
2026 Local Flair
Enhance your 2026 Hamburg itinerary with these hyper-exclusive, seasonal experiences: Elbphilharmonie Private Box, Private Alster Yacht Charter, Exclusive Port of Hamburg Helicopter Tour, Michelin Dining & Art Pre-Opening.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
For commercial flights, your AssistAnt greeter meets you at the jet bridge exit for Schengen arrivals, or immediately before the passport control counters for non-Schengen arrivals. For VVIP GAT services, the meeting point is right on the tarmac at the aircraft steps.
Even within the expedited security lanes, Hamburg Airport requires all passengers to adhere to the 100ml liquid rule. All fluids must be presented in a single, transparent 1-liter plastic bag and removed from your carry-on luggage along with laptops.
Yes. Our commercial Fast-Track service secures your entry into the Hamburg Airport Lounge in the Airport Plaza on Level 3, regardless of your ticket class or airline status.
Utilizing our VVIP Mercedes-Benz limousine tarmac service, the private transfer from the GAT lounge directly to a remote aircraft parking position takes between 4 to 7 minutes.
Only authorized airport VIP ground handling vehicles are permitted on the apron. AssistAnt coordinates your transfer using the airport's exclusive, fully electric Mercedes-Benz S-Class and V-Class fleet to transport you directly from the GAT to your aircraft.
You bypass the main commercial terminals entirely. You will drive directly to the standalone General Aviation Terminal (GAT) located on the airport perimeter, where your private agent will handle your luggage and check-in formalities.
Yes, the General Aviation Terminal features its own dedicated, completely private federal police customs and passport control station, ensuring you never line up with the general public.
With our expedited Fast-Track access utilizing the Slot&Fly lanes, we recommend meeting your greeter at the Terminal 1 or Terminal 2 curbside 90 minutes before a Schengen departure, and 2 hours prior for non-Schengen international flights.
The private suites within the VIP lounge area offer secluded, high-comfort workspaces, premium catering, a dedicated personal agent, shower facilities with luxury toiletries, and direct views of the tarmac.
The 2026 EES digital system requires biometric facial and fingerprint registration for non-EU citizens. Your AssistAnt greeter will guide you directly to the prioritized EasyPASS and biometric kiosks to ensure this mandatory check is processed with minimal delay.
Plan Your Seamless Arrival
in Hamburg Now
