Discover our clients:
Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Berlin?
Choke Point Meeting Spots
Arrivals (Schengen & Non-Schengen): For flights docking at a jet bridge in Terminal 1, your dedicated AssistAnt greeter stands directly at the jet bridge exit inside the terminal building holding a personalized digital name board. Departures: The meeting point is designated at the Premium Curbside Drop-off Zone directly in front of Terminal 1 (Level 1), or adjacent to the Check-in Desks in Concourses A/B.
2026 Fast-Track Specs
Our Fast-Track clients completely bypass public queues using expedited access pathways. For departures, we route travelers through the dedicated BER Biometrics lanes and prioritize entry via Control Areas 1 or 5 to utilize the new CT scan lanes, eliminating the need to unpack bags. For international arrivals, clients are escorted via the priority Diplomatic/Fast-Track Passport Control lanes located at the border control crossings on Level 2.
Lounge Intelligence: BER Lounge Tempelhof
The undisputed premier commercial lounge at BER for the 2026 season is the BER Lounge Tempelhof, located airside in Terminal 1 departures near Gate A20 (Schengen, Level E1). Completely updated with contemporary culinary concepts, it features panoramic apron views, dedicated working pods, and refreshed shower suites.
VVIP / FBO Specs (VIP Service Zeitgeist)
For the ultimate luxury tier, AssistAnt utilizes the VIP Service Zeitgeist lounge and private terminal facilities. Located away from the commercial hustle, this service grants clients access to a private suite, independent check-in, and discrete, on-site customs and passport processing. Guests are driven across the tarmac directly to or from the aircraft door in an exclusive luxury limousine (Mercedes-Benz S-Class or Audi e-tron), ensuring a seamless tarmac-to-curbside transfer without ever entering the public terminal.
2026 Local Flair: Ultra-Exclusive Berlin Experiences
Private Museum Island Nocturne, Berlin eVillage & Premium E-Prix Access, Helicopter Transfers to Schloss Neuhardenberg.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
AssistAnt Fast-Track guides you seamlessly through the commercial infrastructure of Terminal 1 or 2, utilizing biometric shortcuts, priority security lanes, and express passport lines. The VVIP service completely bypasses the commercial terminal, utilizing the private VIP Service Zeitgeist terminal, private customs clearance, and direct tarmac-to-aircraft luxury car transfers.
If your flight lands at a remote apron stand, your AssistAnt greeter will monitor the tarmac bus arrival and await your descent at the vehicle's drop-off point at the terminal entry doors, immediately transitioning you to the fast-track lane.
No, BER Runway is a public booking system tied strictly to Terminal 1's central Control Area 2, which does not feature the upgraded CT scanning technology. AssistAnt Fast-Track bypasses this public queue entirely by utilizing premium biometric access points and the advanced CT scanner lanes at Control Areas 1 and 5.
Yes, provided we route you through Terminal 1's Control Area 1, Control Area 5, or Terminal 2's security gates. These lanes are fully equipped with 2026 CT scanner technology allowing liquids up to 2 liters and electronics to remain inside your luggage.
Transit time is exceptionally quick, taking roughly 5 to 7 minutes. Because the BER Lounge Tempelhof features its own dedicated border control desk right at the lounge exit, you clear passport control instantly without waiting in the main terminal lines.
Yes. Terminals 1 and 2 are physically connected airside on Level E1. Your greeter will escort you from Terminal 2 security to the BER Lounge Tempelhof or Tegel in Terminal 1. Please note this adds a 10-to-12-minute walk back to the Terminal 2 departure gates, which your greeter will precisely time.
The lounge features an upgraded, seasonal hot and cold buffet focusing on modern European cuisine, a wide selection of premium regional wines, and dedicated vegan and vegetarian menus. Kosher catering options are also available upon request when booked in advance through your concierge.
While the standard commercial lounges offer semi-private work zones and relaxation areas, true isolated private suites are exclusive to the VIP Service Zeitgeist private terminal, located in its own secure wing of the airport.
Your AssistAnt greeter monitors your flight mechanics in real-time. If your arrival time shifts, your greeter and your connected luxury chauffeur service automatically synchronize your pickup time, ensuring your vehicle is waiting at the curbside or private terminal the exact moment you clear the airport.
Tarmac-to-curbside car transfers at BER are strictly restricted by airport authority regulations to flights processed via the VIP Service Zeitgeist private terminal framework. To secure a luxury vehicle on the apron, you must select our VVIP Service tier rather than the standard Fast-Track commercial package.
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