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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Moscow?
Choke Point Meeting Spots
We do not rely on crowded baggage carousels. For arriving international VVIP clients, your greeter is stationed precisely at the aircraft door or the jet bridge exit, holding personalized signage. For departing clients, your liaison awaits at the A4 Cube on the Terminal Forecourt or a pre-arranged curbside drop-off zone, immediately taking control of your luggage.
2026 Fast-Track Specs
Our Fast-Track service actively bypasses the central concourse queues. Departing clients are escorted to Desks 47-48 (1st Floor) for expedited pre-flight inspection and check-in. International arrivals are guided to the specific passport control booths with the lowest biometric and manual processing loads, cutting standard 45-minute queues down to minutes.
Lounge Intelligence
The crown jewel of DME is the Official VIP Lounge (updated tariffs effective through April 2026). Escaping the noise of the main terminal, this 24/7 sanctuary offers panoramic runway views, full-service à la carte dining, private shower suites, and soundproofed co-working/meeting spaces. Your wait is entirely private until your flight is ready.
VVIP / FBO Specs
For true Windsor-style travel without chartering a private jet, our VVIP service utilizes DME's dedicated VIP entrance. You will never set foot in the main commercial halls. All border, customs, and security checks are conducted privately within the VIP Lounge. Boarding is executed via private tarmac-to-curbside luxury vehicle transfers, delivering you straight to the aircraft stairs moments before doors close.
2026 Local Flair
Enhance your Moscow itinerary with our curated 2026 luxury experiences: Helicopter Transfers: Bypass Moscow’s infamous traffic with a direct helicopter transfer from DME to the Moscow City heliport in under 20 minutes. Private Diamond Fund Tours: Secure exclusive, after-hours access to the Kremlin’s Diamond Fund, avoiding all public tour groups. Bolshoi Theatre VIP Boxes: Secure prime seating and private champagne receptions for the 2026 premier ballet season. Elite Gastronomy: Priority reservations at Moscow's latest Michelin-starred establishments, featuring private dining rooms for discreet business or leisure.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
By utilizing the priority check-in at Desks 47-48 and dedicated security lanes, departing passengers can transition from curbside drop-off to the Horizon Business Lounge in approximately 15 to 20 minutes, compared to the standard 60-minute commercial processing time.
No. Standard business class tickets only grant lounge access. Private tarmac-to-aircraft vehicle transfers are exclusively reserved for clients booking our VVIP Official VIP Lounge service tier or those flying via private aviation.
For our premium Meet & Greet service, your agent will be waiting immediately at the jet bridge exit or at the bottom of the aircraft stairs (if parked at a remote stand), holding a customized name board.
No. The Russian Federation aviation security protocols, even within the VIP and Fast-Track lanes at DME, strictly enforce the 100ml liquid rule for carry-on baggage as of 2026. All liquids must fit within a single, transparent 1-liter bag.
To guarantee clearance and logistics, VVIP services must be booked a minimum of 5 hours prior to your scheduled departure, though we highly recommend 24 hours notice to secure private meeting rooms or specific luxury tarmac vehicles.
Yes. If you are utilizing the Official VIP Lounge, a dedicated customs officer processes your declarations within the private lounge environment, saving you from navigating the public Red/Green channels in the main arrivals hall.
Your agent will meet you at the arrival airbridge in Terminal 2, fast-track you through passport control at a dedicated desk, collect your baggage, and escort you to the Official VIP Lounge. From there, your baggage is re-checked domestically, and you will be transferred to your Terminal 1 departure gate via a private vehicle.
No. The VVIP Official Lounge has a completely separate, discreet entrance situated on the ground floor, landside, exactly opposite Entrance #3 to the main passenger terminal.
Yes. During an arrival Meet & Greet, our dedicated porters retrieve your luggage directly from the carousel and handle it seamlessly through the customs channel and out to the P2 car park or your arranged curbside vehicle.
For 2026, the 24/7 Official VIP Lounge is fully equipped with private shower rooms (complete with premium toiletries), high-speed Wi-Fi, à la carte dining, and quiet relaxation zones to ensure you board your night flight refreshed.
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