Your Personal Airport Concierge

Our local airport greeters are fully trained on the 2026 EES operational protocols. Upon arrival from a non-Schengen destination, your greeter guides you through the designated priority biometric lines and dedicated kiosks to ensure your digital fingerprints and facial scans are recorded with minimal wait times, bypassing the standard tourist queues.

Your personal AssistAnt greeter will be waiting for you the moment you step off the aircraft at the jet bridge exit of your specific Module C gate. Because Module C is PMI's largest and longest concourse, your greeter will immediately escort you via the fastest airside pedestrian routes to avoid the heavy foot traffic heading toward the central arrivals hall.

Sala VIP Formentor is currently closed for extensive structural renovations. If your flight departs from the newly modernized Module D, your AssistAnt greeter will escort you to the flagship Sala VIP Valldemossa on Floor 4 immediately after fast-tracking your security clearance, ensuring you enjoy full luxury amenities before your flight.

By utilizing our Fast Lane security access on Floor 4, the standard transit time from the curbside check-in hall to the inside of Sala VIP Valldemossa is cut down to roughly 8 to 12 minutes, compared to the general public wait times which can exceed 45 minutes during peak summer months.

Commercial airport regulations at Palma de Mallorca Airport strictly limit tarmac car transfers to private aviation flights. However, for commercial travelers, our Fast-Track service meets you at the jet bridge exit and utilizes expedited terminal lanes, baggage handling assistance, and priority customs clearance to mimic a private terminal experience.

No. If you choose our VVIP private jet service, you will bypass the commercial passenger terminal completely. Your chauffeur drops you directly at the dedicated General Aviation FBO terminal, where private customs clearance and luxury lounges are housed entirely separate from the public airport.

Yes, our departure Fast-Track service features comprehensive luggage management. Your greeter coordinates with a dedicated porter at the curbside drop-off zone on Floor 2, manages your bags through the priority check-in/drop-off desks, and ensures all tags are correctly processed while you proceed to security.

AssistAnt maintains real-time flight tracking for all clients. Our operations team monitors your aircraft's progress throughout the journey, and your greeter will be positioned at the gate exactly when your plane lands, regardless of whether your arrival is delayed into the late-night or early-morning hours.

Yes, the primary Fast Lane checkpoints on Floor 4 have been upgraded with 3D CT scanners. This allows our VIP clients to pass through security efficiently without the tedious process of removing liquids, gels, or large electronics like laptops from their carry-on bags.

Absolutely. If you require a VAT refund before your international departure, your greeter will guide you directly to the dedicated DIVA VAT validation kiosks located on Floor 0 or Floor 2 prior to security checks, ensuring your digital tax-free forms are validated smoothly before escorting you to your lounge.