Discover our clients:
Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Ourense?
Choke Point Meeting Spots
Departure Protocols: Your dedicated AssistAnt greeter will be waiting for you precisely at the curbside drop-off zone on Calle Eulogio Gómez Franqueira, immediately adjacent to the main glass entrance pavilion, or directly at the vehicle bay on Avenida de Marín. Arrival Protocols: For inbound guests arriving from Madrid Chamartín or Alicante, your greeter will stand directly at the exit gates of High-Speed Platforms 1–3, holding a personalized digital tablet for immediate identification.
2026 Fast-Track Specs
Guests utilize the newly implemented Adif Preferente Priority Lane. Your greeter fast-tracks your clearance through the mandatory baggage X-ray security scanning bottleneck, utilizing contactless 2026 biometric-ready validation systems to bypass the standard public queues. This shortens the transition from the station entrance to the secure platform zone to under 3 minutes.
Lounge Intelligence
The premium destination within the terminal is the fully renovated Renfe Sala Club Lounge. Recommissioned for the 2026 season with upscale Galician architectural accents, this VIP lounge offers: An executive self-service gourmet cafeteria stocked with elite local Denominación de Origen (D.O.) wines, including Ribeira Sacra and Ribeiro. High-speed Wi-Fi workstations and soundproof corporate charging alcoves. Dedicated luxury restrooms and quiet relaxation zones situated less than a 90-second walk from the high-speed boarding gates.
VVIP / Private Transfer Specs
While high-speed rail hubs do not utilize traditional aviation FBO structures, AssistAnt delivers a seamless rail-equivalent transfer protocol. Guests arriving via our private chauffeur service utilize the station's restricted access VIP lane. Dedicated porters manage all luggage directly from the vehicle trunk to the Sala Club Lounge, and subsequently onto the first-class Preferente or Premium train carriage, guaranteeing a touchless luggage experience from curbside to trackside.
2026 Local Flair
Enhance your Galician itinerary with these ultra-exclusive 2026 seasonal experiences curated by AssistAnt: Private Thermal Springs Buy-Out, Ribeira Sacra Helicopter & Winery Tour, Vía de la Plata Luxury Excursion: A private, chauffeured journey along the historic Silver Way segment of the Camino de Santiago, culminating in an exclusive, after-hours private tour of the Portico of Glory inside the Santiago de Compostela Cathedral.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
Your personal AssistAnt greeter will be positioned right at the designated VIP curbside drop-off zone on Calle Eulogio Gómez Franqueira, or directly beneath the glass entrance pavilion of the newly expanded Intermodal concourse, holding a digital tablet displaying your name or corporate logo.
High-speed rail travel in Spain requires a mandatory luggage X-ray scan before entering the platform area. Your AssistAnt greeter guides you seamlessly through the dedicated Adif priority screening lane, bypassing the general public lines and completing the security clearance in under 3 minutes.
The fully modernized Renfe Sala Club Lounge features premium executive workstations, ultra-high-speed Wi-Fi, a curated self-service Galician wine bar featuring premium Ribeiro and Ribeira Sacra selections, and private, soundproof relaxation alcoves.
While physical rail station infrastructure and safety laws prohibit vehicles directly on the platform tracks, our VVIP Windsor-Style service features a dedicated private transfer protocol utilizing the restricted VIP lane at the station entrance, accompanied by continuous white-glove porterage directly to your specific seat.
The Sala Club Lounge is strategically positioned on the main concourse level of the new intermodal layout, ensuring an effortless 90-second walk via the priority access corridor to High-Speed Tracks 1, 2, and 3.
While train operators officially outline a 3-piece, 25kg luggage guideline, our dedicated porters manage your entire luggage complement seamlessly, coordinating directly with onboard train managers to secure premium overhead or end-of-car storage inside your specific carriage.
Our operations team tracks your train's precise 2026 telematics and scheduling in real time. If your arrival is delayed, your greeter and private chauffeur adjust their timelines automatically, remaining stationed at the platform gate exit exactly when your carriage doors open.
Yes, the 2026 Intermodal expansion integrates contactless Adif ticket scanning gates. Your greeter pre-validates your digital documentation and handles the scanners, ensuring zero delays as you transition from the security checkpoint to the boarding platform.
Absolutely. We specialize in seamless regional transitions, providing private luxury SUV or helicopter transfers directly from the Ourense Intermodal Hub to elite thermal resorts or exclusive private estates nestled within the Galician countryside.
Yes. Beyond the premium selections available inside the Sala Club Lounge, AssistAnt can arrange bespoke luxury travel hampers or specialized gourmet Galician catering delivered directly to your premium train carriage prior to departure.
Plan Your Seamless Arrival
in Ourense Now
