Personalized Airport Assistance

Your dedicated greeter stands directly at the jet bridge exit or tarmac steps as you step off the aircraft, holding a personalized electronic sign. This airside access allows us to guide you forward before you mingle with the general public heading toward the Floor 0 arrivals hall.

We utilize the official Aena Fast Lane infrastructure located on Floor 1. This premium lane bypasses the main summer queues, routing you through accelerated security screening directly into the departures zone in less than five minutes.

Yes, standard EU liquid protocols requiring containers to be 100ml or less inside a transparent 1-liter bag are active. Our Fast-Track service streamlines the physical screening process, but compliance with these security metrics remains mandatory at the Floor 1 checkpoint.

Tarmac vehicle transfers are legally restricted for commercial flights at IBZ due to strict airport authority regulations. For commercial flights, our greeters meet you at the jet bridge and utilize an electric ride-on buggy where available to expedite your transit inside the terminal. Full tarmac vehicle transfers are exclusive to private jet arrivals at the General Aviation Terminal.

You will be escorted directly to the Sala VIP Cap des Falcó, located on Floor 1 near Gate 1. This is the sole premium lounge in the main terminal for the 2026 season, featuring enhanced privacy zones and premium refreshments, situated just a short walk from the primary boarding gates.

The lounge is operational daily from 05:45 to 00:00. Under 2026 airport regulations, access is granted for a maximum of four hours immediately preceding your scheduled flight departure time.

Private flights bypass the commercial terminal completely. Your aircraft will taxi to the GAT apron, where an AssistAnt-coordinated luxury vehicle or FBO transport meets you directly at the aircraft steps for an immediate transfer to the private terminal lounge or your waiting chauffeur vehicle.

We maintain direct operational integration with the island's leading FBO handlers, including AviaVIP, Sky Valet, and Ibizair. This ensures immediate access to private VIP lounges, customs clearance within the GAT, and secure private parking.

For standard Schengen flights, the average transit time from the jet bridge through baggage claim to your curbside vehicle is approximately 15 to 20 minutes when utilizing our expedited handling. Non-Schengen flights requiring passport control add roughly 5 to 10 minutes via our priority biometric lanes.

We strongly advise pre-booking all luxury car ground transfers at least 30 days in advance. During the peak 2026 summer months, local vehicle shortages and strict slot allocations at the IBZ terminal curbside make spontaneous transport sourcing highly inefficient.