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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (Iโm not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! Iโd be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my clientโs arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last weekโs VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania โ my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already Iโm now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in London?

Personalized Airport Escort
To maintain an uncompromised line of transit, our meeting points at London Southend are highly precise. For departures, your greeter stands directly outside the primary glass entry doors of the main terminal concourse, adjacent to the short-stay drop-off area. For arrivals, your greeter will be waiting for you the exact second you step off the aircraft at the jet bridge exit or immediately inside the terminal entry doors from the airside ramp, holding a clear, digital name board.

2026 Fast-Track Specs
London Southend Airport features advanced C3-generation CT security scanners on its first-floor security concourse. This cutting-edge upgrade allows passengers to leave all liquids up to two liters, as well as laptops, tablets, and large electronics, completely inside their cabin bags. Your AssistAnt greeter guides you directly past the public queues via the dedicated Fast Track lane, dropping transit time through the physical screening process down to under three minutes.

Lounge Intelligence
The premium space within the commercial terminal is the SKYLIFE Lounge, uniquely integrated alongside The Pilot Cafรฉ on the airside ground floor. Extensively refreshed for the 2026 season, this tranquil enclave offers a complete escape from the main departures concourse. It features ultra-comfortable workspace pods, complimentary high-speed Wi-Fi, a premium selection of hot and cold chef-prepared dishes, and a fully stocked bar with complimentary fine wines, beers, and spirits. The lounge is highly strategic, positioned less than a two-minute walk from all main departure gates.

VVIP / FBO Specs
Private flyers utilize the standalone London Southend Jet Centre. This elite FBO features a completely private, luxury VIP lounge equipped with an open fireplace, a fully stocked premium bar, and a dedicated executive crew suite. The facility boasts exceptional operational excellence: direct-to-ramp vehicle access is fully active, allowing clients to transition seamlessly from plane to an awaiting private chauffeur car in less than two minutes.

2026 Local Flair
Enhance your itinerary in London and the South East with these ultra-exclusive, curated regional experiences for the current 2026 season: London Heliport Rapid Transfers: Take a private helicopter charter directly from the London Southend Jet Centre ramp, landing in the heart of central London in under 12 minutes. Exclusive English Wine Estate Tasting: Arrange a private, chauffeur-driven VIP tour and bespoke tasting experience at a top award-winning boutique vineyard in the rolling hills of Essex. Premier League Executive Hospitality: Secure VIP Directorโs Box seating and fine dining access for high-profile football fixtures across London's elite premier stadiums.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP โ Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish โ weโll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now โ24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option

Frequently
Asked Questions
We would like to chat with you
Your designated AssistAnt greeter will be stationed directly at the jet bridge exit as you step off the aircraft. If the aircraft utilizes a standard walk-on ramp, your greeter will catch you the moment you step foot inside the terminal building doors before you reach UK Border Control.
Thanks to the airportโs installation of C3 CT security scanners, you can leave liquids up to two liters inside your cabin luggage. You no longer need to place cosmetics into separate one-liter plastic bags, and all laptops or tablets can remain inside your backpack during the fast-track screening process.
The SKYLIFE Lounge is located airside on the ground floor, accessible immediately to the left of the front counter at The Pilot Cafรฉ. Because SEN is a highly optimized, boutique terminal, walking from the lounge to any of the primary departure gates takes less than two minutes.
Yes, children under the age of two are admitted completely free of charge. The lounge provides a relaxed, comfortable environment with dedicated seating zones, high-speed Wi-Fi, and a varied selection of complimentary food and beverages suitable for all family members.
Our commercial Fast-Track service tracks your flight in real time. In the event of a significant delay, your lounge access remains fully active beyond the standard 3-hour limit, allowing you to stay in the comfort of the SKYLIFE Lounge until the exact moment your aircraft is ready for boarding.
Yes, direct ramp access for executive cars is fully operational at the private terminal. Subject to standard airside security clearances, your private chauffeur vehicle can drive directly onto the tarmac to meet you right at the aircraft steps for immediate boarding or exit.
The London Southend Jet Centre is positioned directly outside congested London airspace, allowing for highly efficient departure routes. A private helicopter charter from the FBO ramp reaches the London Heliport in the center of the city in less than 12 minutes.
The airport features a single, robust 1,856-meter asphalt runway. This allows the London Southend Jet Centre to seamlessly accommodate a wide range of private aircraft, from light business jets like the Phenom 300 up to large-cabin, long-range heavy corporate jets.
Yes, your departing commercial greeter will guide you directly to the appropriate customs documentation points landside within the main terminal before routing you to the first-floor security search lanes, ensuring your paperwork is completed efficiently.
While your personal greeter fast-tracks you through the dedicated UK Border Control lines, they remain in active communication with ground handlers to monitor your specific flightโs carousel, physically retrieving your luggage the second it emerges so you can exit instantly.
