Discover our clients:
Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (Iโm not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! Iโd be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my clientโs arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last weekโs VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania โ my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already Iโm now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Heathrow?

Precision Meeting Points
Whether itโs a tarmac pick-up in a BMW i7 at the Windsor Suite or a greeter at the aircraft door in Terminal 5, we eliminate the "where is my agent?" anxiety with real-time GPS coordination.

Heathrow Fast-Track Integration
We utilize the most current 2026 Fast Track lanes for Immigration and Security. We navigate the latest UK ETA requirements and Smart Gate protocols to ensure you never wait in a standard queue.

Terminal-Specific Lounge Expertise
From the Concorde Room in T5 to the Virgin Clubhouse in T3, we ensure your transition from curb to lounge is seamless, handling all luggage and check-in formalities while you relax.

Elite VVIP Private Terminal Access
For total anonymity, we facilitate access to The Windsor by Heathrow, a dedicated facility with private security and Border Force, allowing you to bypass the public terminals entirely.

Londonโs Ultimate Concierge "Flair"
We go beyond the airport. From private Savile Row fittings to after-hours tours of the Tower of London, our local team provides ultra-luxury experiences unique to the capital.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP โ Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish โ weโll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now โ24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option

Frequently
Asked Questions
We would like to chat with you
For Arrivals, your greeter stands at the aircraft door or airbridge exit with a personalized sign. For Departures, we meet you curbside at your specific terminal. For VVIP Windsor Suite bookings, you are met at a private gated entrance on the airport perimeter.
Yes. At LHR, our service includes Fast Track Security for departures and Fast Track Immigration for arrivals across Terminals 2, 3, 4, and 5. For the highest level of speed, our VVIP service uses a private, dedicated security point.
Absolutely. Heathrow transfers can be complex; we provide an inter-terminal escort, managing the Heathrow Express or private tarmac transfers to ensure you make tight connections without stress.
No. Our VIP services are independent of your airline cabin class. Whether you are flying economy or private jet, you receive full access to expedited lanes and our professional concierge team.
Meet & Greet takes place within the main terminals using Fast Track lanes. The Windsor Suite is a standalone VVIP terminal where you have a private lounge, private security, and a chauffeured car that drives you directly to the plane on the tarmac.
Yes. Since the UK ended tax-free shopping for most high-street purchases, the process is now specialized. We provide a customs-integrated escort to ensure your paperwork and luxury goods are presented correctly at the Customs/VAT desk before you enter security, preventing delays during peak hours.
Our Heathrow service includes dedicated porterage. We coordinate with your chauffeur to meet at the curb with a pre-arranged porter team, managing the transfer from vehicle to check-in. For arrivals, we collect your bags from the reclaim carousel while you relax in a lounge or proceed through Fast Track, delivering them directly to your waiting vehicle.
No. Unlike airline-specific lounges (like the BA Concorde Room), The Windsor by Heathrow is accessible to travelers on any airline and any ticket class. Whether you are flying on a commercial widebody or a private charter, we can arrange this total terminal-bypass experience.
We manage the "last-mile" logistics. Your greeter remains in constant WhatsApp/phone contact with your driver. At Terminal 5, we use the Level 4/Departures forecourt; at Terminal 2/3, we coordinate via the Short Stay Car Park VIP zones to avoid the congestion of the main passenger tunnels.
Yes. Heathrow's layout is vast; we provide a seamless airside transfer. We meet you at the arrival gate and escort you via the Flight Connection Centre or facilitate a private car transfer (available for VVIP bookings) to your departing terminal, ensuring you bypass public transit and move through connection security via Fast Track lanes.

