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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in London City?
Choke Point Meeting Spots
Arrivals: Because LCY does not utilize jet bridges, your dedicated AssistAnt greeter will be waiting for you the exact moment you step foot inside the physical building from the airfield (the tarmac entry doors leading into the main Arrivals hall), holding a personalized name board. Departures: Your greeter will coordinate directly with your chauffeur and meet you at the main terminal curbside drop-off zone (Hartmann Road) to immediately take control of your luggage and bypass the main check-in hall queues.
2026 Fast-Track Specs
Our airport-approved agents utilize dedicated Biometric and Fast-Track lanes at both Passport Control and Departures Security. Because LCY caters primarily to corporate travelers, general security lines can bottleneck unpredictably between 07:00–09:00 and 17:00–19:00. AssistAnt’s priority access cuts average security processing down to under 5 minutes.
Lounge Intelligence
The definitive premium space airside is The Lounge at London City Airport, completely refreshed for 2026. Located airside on the upper level between Gates 5 and 9, it features panoramic runway views of the Royal Docks, an open bar with barista-crafted coffee and premium British spirits, a hot artisanal buffet, and a silent business zone fully optimized with high-speed Wi-Fi and universal charging stations.
VVIP / FBO Specs
For private aviation clients, The Private Jet Centre (EGLC/LCY) stands as the ultimate luxury gateway. Tarmac-to-curbside car transfers are fully active here. Your private vehicle or our luxury shuttle will meet your aircraft directly on the apron. You will be whisked to a secure, private lounge suite while an on-site UK Border Force officer handles your passport clearance discreetly inside the FBO.
2026 Local Flair
Maximize your stay in London with these ultra-exclusive 2026 seasonal experiences: VIP Heli-Shuttle: Arrive from LCY to the London Heliport in Battersea via a private Airbus ACH135 helicopter in just 8 minutes, entirely bypassing city traffic. Private Tower of London Jewels Tour: Secure a private, after-hours viewing of the Crown Jewels led by a Beefeater, completely free of public crowds. The 2026 Wimbledon Championships: Access elite Centre Court debenture seating paired with exclusive access to the award-winning Rosewater Pavilion.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
No. While some major UK hubs have lifted the 100ml limit, London City Airport still actively enforces the 100ml liquid rule as of May 2026. All liquids must be in containers under 100ml and placed in a clear plastic bag.
Because LCY uses walk-boarding hardstands rather than jet bridges, your greeter will meet you at the terminal entrance threshold immediately after you walk off the tarmac or step off the airfield shuttle bus.
With our expedited Fast-Track processing and a pre-arranged curbside private chauffeur, you can clear the airport and arrive at Canary Wharf in approximately 10 to 15 minutes via the A1020.
Tarmac vehicle pickups at LCY are strictly reserved for private aircraft handling at The Private Jet Centre. For commercial flights, our greeters escort you on foot via the airside corridors directly to the fast-track immigration counters.
The Lounge at London City Airport is the main premium facility, situated on the upper level near Gates 5 to 9. Walking from the lounge to the newer East Pier gates (Gates 20-27) takes roughly 4 to 6 minutes through the upper corridor.
No. The Private Jet Centre is a completely separate FBO located at City Aviation House on the Royal Docks, entirely segregated from the commercial passenger terminal to ensure absolute privacy.
Your bags are offloaded directly from the aircraft hold by ramp agents and delivered straight to the FBO lounge or loaded directly into your waiting chauffeur vehicle while you clear customs.
Yes. Your departing Fast-Track greeter will guide you directly to the dedicated customs drop-box or processing point inside the LCY terminal before you enter the main security screening lines.
Yes. LCY operates under strict noise-pollution laws and generally closes to all traffic from 12:30 on Saturdays until 12:30 on Sundays. Your AssistAnt coordinator will monitor these schedules to ensure your flight lands within permitted slots.
Yes. LCY features an expedited priority lane at Passport Control. Your AssistAnt greeter will navigate you directly to this biometric/priority channel, bypassing the standard queues that form during heavy European business-shuttle arrival waves.
Plan Your Seamless Arrival
in London City Now
