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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (Iโm not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! Iโd be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my clientโs arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last weekโs VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania โ my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already Iโm now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in London?
Choke Point Meeting Spots
Arrivals: Your AssistAnt greeter stands directly at the aircraft door or the immediate exit of the jet bridge (depending on whether the aircraft uses a remote stand or a fixed gate pier), holding a personalized electronic nameboard. Departures: Your concierge coordinates directly with your incoming chauffeur, meeting you curbside at the Priority Parking / Terminal Drop-Off Zone directly adjacent to the main terminal entrance doors.
Fast-Track Specifications
Security Processing: We bypass the main passenger queue by utilizing the official London Luton Fast-Track Security Lane, which leads directly into the main security hall. Immigration Processing: For international commercial arrivals, our agents utilize expedited handling channels to route you through the identity verification area swiftly, bypassing the primary tourist queues.
Lounge Intelligence
The Premier Option: Commercial travelers are escorted to the Aspire Lounge inside the main departures terminal. Refurbished and highly modern, it features premium complimentary dining, quiet workspaces, charging hubs, and panoramic airfield views. FBO Lounges: For private fliers, the ultra-exclusive, newly branded The Omnia FBO by Harrods Aviation and the secluded Signature Terminal 2 VVIP Annex feature completely private luxury suites, formal boardroom environments, and bespoke catering detached from any public noise.
VVIP/FBO Specs
The Facilities: We partner closely with Signature Aviation (Terminal 1 & Terminal 2) on Percival Way and Harrods Aviation (The Omnia) on President Way. Ramp Protocols: Active tarmac-to-curbside vehicle transfers are fully authorized. Your ground chauffeur can be cleared for direct tarmac access to greet you at the planeโs stairs, delivering a seamless transition from the aircraft hold directly to your car.
Local Flair: Ultra-Exclusive London Experiences
Supercar Track Days at Silverstone: Private helicopter transfers from Luton directly to Silverstone Circuit for an elite driving masterclass. Private Royal Collection Viewings: After-hours, private curator-led access to the Kingโs Gallery or the Crown Jewels at the Tower of London. VIP Access to The Championships, Wimbledon: Executive debenture seating, private club access, and luxury chauffeur transfers. The Michelin Gastronomy Tourั
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP โ Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish โ weโll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now โ
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
If your flight lands at a remote apron stand, your AssistAnt greeter will meet you at the bottom of the aircraft steps or immediately at the entrance where the terminal shuttle drops passengers. You will then be guided past standard queues into the arrivals hall through expedited pathways.
We provide full VVIP coordination across all primary Luton FBOs, including Signature Aviation Terminal 1, the ultra-private Signature Terminal 2 VVIP Annex on Percival Way, and Harrods Aviationโs newly upgraded facility, The Omnia, located on President Way.
While peak morning general security lines can take upwards of 45 minutes, our Fast-Track service typically reduces your transit time from the terminal curb through check-in and the dedicated Fast-Track security lane to under 15 minutes.
Yes. Under our VVIP Windsor-Style service at the FBO terminals, direct-to-ramp vehicle access protocols are active. Your luxury ground transfer vehicle can be positioned directly at the aircraft steps for an immediate tarmac pick-up, subject to prior tail-number security clearance.
Yes, both Harrods Aviation (The Omnia) and Signature Aviation feature dedicated, on-site customs and immigration suites. Identity verification and border processing are handled inside a completely private, queue-free environment separated from the main terminal.
Your AssistAnt concierge will monitor your vehicle's arrival via real-time GPS tracking and meet you curbside at the Priority Parking and Drop-Off zone directly in front of the main London Luton terminal building.
The Aspire Lounge inside the commercial terminal focuses on premium dining, workstations, and wellness amenities. For fully private rest suites, dedicated showers, or boardroom setups, we recommend booking our VVIP tier via the Signature Terminal 2 private annex.
There is no limit imposed by AssistAnt. Our team coordinates with professional airport porters to handle everything from standard luggage to oversized sports gear, ensuring your items move seamlessly from the curb or aircraft hold to your vehicle.
Yes, your departure concierge will guide you directly to the customs point or designated drop box area within the main terminal prior to entering Fast-Track security to ensure your VAT refund paperwork is processed correctly.
The private aviation complexes on Percival Way and President Way are physically distinct and situated away from the main commercial terminal building. This layout ensures total geographic isolation, allowing VVIP travelers to completely avoid public airport traffic.
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