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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Austin?
Dedicated Choke Point Meeting Locations
Arrivals (Commercial): Your dedicated AssistAnt greeter meets you the moment you step off the aircraft at the jet bridge exit or gate door across Gates 1–34 in the Barbara Jordan Terminal, holding a personalized greeting sign. For international arrivals (e.g., British Airways, Lufthansa), greeters meet you at the exit of the international arrivals corridor prior to U.S. Customs. Departures (Commercial): Your greeter meets you curbside at the Upper Level Departures drop-off canopy outside the Barbara Jordan Terminal (outside ticketing doors for Delta, United, American, or Southwest), taking immediate charge of your luggage. Private Aviation (FBO): For private charter arrivals at Million Air Austin (4801 Emma Browning Ave), Signature Aviation (4321 Emma Browning Ave), or Atlantic Aviation (4309 Emma Browning Ave), your greeter meets you planeside on the apron directly at the aircraft steps.
Fast-Track & Security Specs
Central Security & West Infill Priority Lanes: AssistAnt escorts departing clients through dedicated expedited security screening corridors at the Checkpoint 4 complex in the West Infill expansion and central TSA checkpoints, utilizing TSA PreCheck and CLEAR access lanes. 3D CT Scanning Technology: Security lanes utilize advanced computed tomography (3D CT) scanners, allowing fast-track travelers to pass through luggage screening without removing laptops, electronics, or compliant liquids from carry-on bags. Planeside CBP Processing (International Charters): For international private jet arrivals, U.S. Customs and Border Protection (CBP) officers perform pre-arranged inspections directly at the FBO facilities on Emma Browning Avenue.
Lounge Intelligence
Chase Sapphire Lounge by The Club (Barbara Jordan Terminal, Near Gate 25): The premier commercial VIP space at AUS, spanning 5,000 square feet. It features an outdoor terrace overlooking the runway, locally curated Texas culinary offerings, craft cocktail bars, and quiet executive work suites. Private FBO Terminals (Million Air & Signature Aviation): Private charter clients enjoy Million Air’s resort-style FBO terminal featuring a full-service barista bar, private conference rooms, and luxury pilot and passenger lounges, or Signature Aviation’s quiet executive suites.
VVIP / FBO & Tarmac Transfer Specs
Private Aviation Terminals (Emma Browning Ave): Operating 24/7 fixed-base operations, Million Air, Signature Aviation, and Atlantic Aviation serve as AUS's VVIP portals. AssistAnt coordinates direct tarmac-to-curbside chauffeured vehicle transfers, allowing passengers to step from the aircraft ladder straight into a waiting luxury SUV. Commercial-to-Private Interline Transfers: Greeters facilitate seamless private ground transport between commercial arrivals at the Barbara Jordan Terminal and private jets parked at the FBO ramps across the airfield perimeter, completed in under 7 minutes.
Curated Austin & Central Texas Experiences
Circuit of the Americas (COTA) VIP Pit & Paddock Access: Private chauffeured transfers and exclusive paddock access for major motorsports events and private track days at COTA. Helicopter Charter to Lake Travis & Hill Country Estates: Direct aerial transfers from AUS's executive helipads to private estates, resorts, and golf courses across the Texas Hill Country. Exclusive Executive Barbecue & Culinary Tour: Private, after-hours tasting experiences at legendary Texas Hill Country smokehouses led by pitmasters. Private Yacht Charter on Lake Austin: Chauffeured transfer to private slips on Lake Austin for sunset cruises past iconic cliffside architecture.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
Your greeter meets you directly at the jet bridge exit as you step off the aircraft inside the Barbara Jordan Terminal, holding a personalized welcome sign. For private jet arrivals, your greeter meets you planeside on the FBO ramp at Million Air, Signature, or Atlantic Aviation.
Your greeter meets you curbside, manages all checked baggage, and escorts you directly to priority TSA security lanes within the West Infill expansion (Checkpoint 4 complex), reducing total departure screening time to under 10 minutes.
With the installation of 3D CT scanners at the expanded security checkpoints, passengers in the priority screening lanes do not need to remove laptops, tablets, or compliant liquids from their carry-on luggage.
We escort commercial clients to the Chase Sapphire Lounge by The Club near Gate 25, offering an outdoor terrace with runway views, local Austin culinary dining, craft beverage stations, and quiet work spaces.
With AssistAnt Fast-Track managing curbside baggage drop and priority security clearance, departing domestic commercial passengers can arrive 45 to 60 minutes prior to departure instead of the standard 2 hours.
Yes, for private jet flights operating through Million Air, Signature Aviation, or Atlantic Aviation on Emma Browning Avenue. AssistAnt coordinates pre-cleared luxury chauffeured SUVs directly on the apron to meet your private aircraft upon landing.
Your AssistAnt greeter meets you at your commercial gate, handles baggage collection at baggage claim, and provides private chauffeured ground transport across the airport perimeter to the FBO ramps in approximately 7 minutes.
A private chauffeured transfer from AUS to Downtown Austin (e.g., Congress Avenue or Rainey Street) takes approximately 15 to 20 minutes via TX-71 and I-35. Transfers to Lake Travis or Hill Country resorts take approximately 35 to 45 minutes.
Yes. A dedicated luggage porter meets you curbside upon departure or at the Level 1 Baggage Claim carousel upon arrival, managing all heavy checked bags, musical equipment, or golf gear directly to your waiting vehicle.
AssistAnt tracks your flight radar continuously in real time. Your assigned greeter automatically adjusts their schedule to match your updated landing time at AUS, ensuring an immediate personal welcome regardless of flight delays.
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