The Ultimate Expression of Private Air Travel

The automated underground People Mover (APM) transit train takes approximately 3 to 4 minutes to travel between the subterranean levels of T4 and T4S. However, factoring in elevator ascents, walking distances to the gates, and mandatory passport checks, you should budget at least 20 to 25 minutes. An AssistAnt greeter will fast-track you through these connection checkpoints to minimize this window.

Your AssistAnt greeter will be waiting for you the moment you step off the aircraft into the jet-bridge exit. If your aircraft parks at a remote stand and requires a bus transfer, your greeter will monitor the flight and coordinate to meet you exactly where the shuttle bus drops passengers off at the T1 building entrance before you reach passport control.

Thanks to the full integration of advanced 3D CT scanners at the main T4 and T1 Fast Track lanes, passengers utilizing our Fast-Track service do not need to remove liquids or electronic devices from their cabin bags. This significantly accelerates the screening process compared to standard airport lanes.

No. Local Spanish airport security and Aena regulations strictly prohibit private vehicles from entering the commercial tarmac area for scheduled airline flights. Tarmac vehicle transfers are exclusive to private aircraft arrivals operating via the dedicated Executive Aviation Terminal (FBO). For commercial flights, our greeters provide the fastest possible transit on foot via priority airport lanes.

Private aviation is centralized at the Terminal de Aviación Ejecutiva, separate from the public commercial terminals. Top handlers like Universal Aviation and Sky Valet operate out of this facility, located on Avenida de la Hispanidad. AssistAnt coordinates directly with these FBOs to manage your private lounge access and ramp transfers.

The Neptuno Lounge is centrally located on the airside of Terminal 4S on the second floor, just past the main duty-free shopping area. It is situated within a 5- to 10-minute walk from the majority of the R, S, and U international departure gates, making it an ideal staging point right up until your flight begins boarding.

Yes. The Puerta de Alcalá Lounge, located airside on the second floor near Boarding Gate D60, operates 24 hours a day. It serves domestic and Schengen departures out of Terminals 2 and 3, ensuring you have access to premium refreshments and a quiet workspace regardless of how early your flight is scheduled.

Yes. The Executive Aviation Terminal features a dedicated, permanent staff of Spanish National Police and Customs officers. When you book our VVIP Windsor-Style service, your passport and customs documentation are processed swiftly inside the private FBO facility, completely bypassing public immigration halls.

Your airside greeter will escort you through priority passport control directly to the T4 baggage carousels. While you relax or catch up on emails, our coordinated baggage porters will identify, collect, and load your luggage onto carts, guiding you seamlessly through the customs exit to your waiting vehicle or driver.

The Plaza Mayor Lounge is strictly located within the Schengen departures zone of Terminal 4 (Floor 1). If your flight departs from the Terminal 4S satellite building (Non-Schengen), you must clear passport control and take the APM train. In this scenario, we recommend using the Neptuno Lounge in T4S to avoid missing your boarding window due to terminal transit times.