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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Pula?
Choke Point Meeting Spots
Arrivals: Because Pula Airport operates without traditional jet bridges, passengers step directly onto the apron. Your AssistAnt greeter will stand at the exact terminal entry doors (or at the base of the aircraft steps for private transfers) holding a personalized, digital nameboard. Departures: Your greeter will be waiting for you curbside at the Main Terminal Departure Entrance, adjacent to the primary check-in hall, coordinating in real-time with your private chauffeur.
2026 Fast-Track Specs
Pula Airport’s single-terminal layout features dedicated Schengen and Non-Schengen split lanes. Following updated European border management protocols for the 2026 season, our clients utilize the Priority Biometric Fast-Track Lane at passport control and an expedited security lane utilizing PUY's latest screening checkpoints to minimize wait times to under 5 minutes.
Lounge Intelligence
The premium sanctuary inside the international departures area is the Pula Airport Business Lounge (located Airside, immediately after security control near Gates 1-4). Extensively refreshed for the 2026 travel season, the lounge features curated local Istrian wine tastings, complimentary high-speed Wi-Fi, localized Mediterranean delicacies, and soundproof business workspaces.
VVIP / FBO Specs
Private aviation at PUY is handled through the dedicated Pula Airport General Aviation Terminal (FBO). This facility permits direct tarmac access for pre-arranged luxury vehicles. Your private aircraft can be met curbside or airside by Mercedes-Benz S-Class or V-Class vehicles, ensuring a seamless transition from the runway to your final Istrian resort.
2026 Local Flair: Ultra-Exclusive Istrian Experiences
Private Gladiator Night at the Pula Arena: Attend a private, after-hours historical tour or an exclusive VIP box experience at the world-renowned Roman amphitheater during the 2026 summer concert series. Helicopter Charter to Brijuni National Park: Skip the ferry and take a private helicopter transfer from PUY directly to the exclusive Brijuni islands for a secluded golf and safari experience. Truffle Hunting in Motovun via Private Villa: A bespoke culinary expedition into the Istrian interior featuring a private Michelin-starred chef preparing your fresh findings.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
Your AssistAnt greeter will be waiting for you with a personalized nameboard at the base of the aircraft steps or at the immediate passenger entry door of the terminal building, depending on whether a bus or walk-off deplaning is utilized.
During peak summer months, standard security and passport control lines at Pula Airport can take 45 to 60 minutes. AssistAnt’s Fast-Track service reduces this total processing time to less than 10 minutes from terminal entry to the lounge.
No, the premium Pula Airport Business Lounge is located airside after international passport control near Gates 1-4, meaning it is exclusively accessible to passengers departing on international flights.
Yes. Under our VVIP/Windsor-Style service, we coordinate with the Pula General Aviation Terminal to arrange a private luxury vehicle to meet you directly on the apron for a seamless tarmac-to-curbside transfer.
Pula Airport utilizes updated screening lanes; however, standard EU liquid rules (100ml limits in a clear bag) still apply at the main commercial checkpoint. Fast-Track clients are guided through an expedited lane where electronics can remain packed to speed up the process.
Due to high demand and strict airport authority slot allocations during the 2026 season, we require VVIP Private Terminal and tarmac transfer requests to be booked at least 48 to 72 hours prior to flight operations.
Yes. Our operations team monitors all commercial flight paths to PUY in real-time. Your dedicated greeter will adjust their arrival time to match your exact touchdown time, ensuring no lapse in service.
Pula Airport does not have a standalone diplomatic terminal, but our Fast-Track service utilizes the priority biometric and fast-access lanes at the main border control desks to bypass general commercial lines.
Pula Airport features a highly compact, single-roof layout. The walking distance from the main check-in desks through security to the departure lounge and gates 1-4 is less than 150 meters, making it exceptionally quick when using Fast-Track lanes.
Standard baggage assistance into the arrivals hall is included. For heavy or multiple oversized bags, dedicated luxury porter services can be seamlessly integrated into your booking to transfer your items directly from the belt to your vehicle's trunk.
Plan Your Seamless Arrival
in Pula Now
