A Warm Welcome, Every Time

AssistAnt provides verified, boots-on-the-ground local greeters who maintain direct access to Zagreb Airport (ZAG) security officials. Unlike booking apps, we manage real-time schedule alterations, coordinate with your private chauffeur, and guarantee expedited transit through Schengen border gates using dedicated fast lanes.

Your dedicated greeter will be waiting for you the moment you step off the aircraft at the jet bridge exit. If your aircraft parks on a remote stand, your greeter will meet you at the terminal entrance door where the tarmac passenger bus drops you off, ensuring you never enter the main terminal unaccompanied.

The standard Meet & Assist service covers elite navigation and priority queuing. For comprehensive physical luggage handling from the aircraft carousel to your vehicle, AssistAnt integrates a dedicated luggage porter service into your itinerary, which must be secured during the initial booking stage.

Our Gate-to-Gate Connection Service monitors your incoming flight. Your greeter meets you at the arrival gate, guides you through the internal transit corridors, utilizes the priority passport control desks on Level 2, and escorts you directly to the Primeclass Business Lounge or your connecting departure gate within 15 minutes.

The Primeclass Business Lounge operates daily from 05:00 to 22:00. The schedule is strictly aligned with scheduled commercial departures, opening one hour before the first major flight and remaining accessible until the final international departure of the evening.

For commercial flights, airport security mandates terminal processing. However, if you fly via private aviation utilizing the General Aviation Terminal (GAT) on the western apron, AssistAnt can secure the necessary airside permits to allow a private luxury vehicle to meet you directly on the tarmac next to the aircraft.

The GAT regular operating hours are 07:00 to 21:00, with landside entry closing at 19:00. For late-night private arrivals, AssistAnt coordinates after-hours GA handling through the main passenger terminal Info Desk or arranges an on-request GAT opening, neutralizing potential night-ban or closure issues.

Yes, the Passenger Terminal features a premium Conference Room accommodating up to 43 guests and smaller corporate lounges landside. Additionally, the General Aviation Terminal houses a private GAT Lounge for 16 persons and a secure 8-person Conference Room, all of which AssistAnt can book for fly-in, fly-out meetings.

ZAG utilizes high-speed security screening lanes. While biometric tracking speeds up identity verification at the boarding pass gates, travelers must still separate laptops and follow standard European liquid limitations unless escorted through our dedicated VIP express lane where screening is highly streamlined.

Due to strict security manifest regulations enforced by airport authority MZLZ and local border police, all VIP Fast-Track and VVIP General Aviation services must be fully booked and pre-paid at least 48 hours prior to flight operations to guarantee lane clearances and greeter allocations.