A Warm Welcome, Every Time

Fast-Track Service guides you seamlessly through the commercial terminal (Terminals 1 or 3) using priority security and biometric lines, which is perfect if you want a swift exit but are flying commercial. VVIP Service completely removes you from the public eye, bypassing the main terminals entirely; you are processed inside the private VIP Terminal and driven across the tarmac in a luxury limousine.

If your aircraft parks on the tarmac rather than a jet bridge, your AssistAnt greeter will be waiting for you at the foot of the aircraft stairs on the apron with a personalized sign, ensuring you do not get lost in the mass shuttle bus transfer.

Thanks to the fully operational 3D CT scanner lanes deployed at Vienna Airport’s main security checkpoints for the 2026 season, Fast-Track passengers do not need to remove laptops, tablets, or compliant liquids from their hand luggage, saving crucial minutes.

Your greeter meets you at the jet bridge exit of your arriving flight, escorts you through the dedicated Level 2 immigration priority booths to clear European border control, and navigates the terminal links to get you to your Schengen departure gate (Gates B, C, or F) in under 20 minutes.

Yes. While the VIENNA Lounge is located on Level 2 of Terminal 1, a dedicated airside transit shuttle service connects passengers over to the Terminal 3 F and G gates. Your AssistAnt greeter will manage the shuttle timing to ensure you arrive at your departure gate precisely as boarding begins.

Your greeter will guide you directly to the Digital Export Validation (DEV) area on Level 1 (for checked baggage) or Level 3 (for carry-on items) before check-in. We streamline the digital customs stamp process so you can bypass the standard tourist queues.

The Vienna Airport VIP Terminal operates daily from 06:00 to 22:30. However, for AssistAnt VVIP clients traveling on late-night or early-morning scheduled flights, individual customs and immigration processing can be arranged outside of these standard hours by prior request.

The private limousine ride across the Vienna Airport apron takes between 3 to 7 minutes, depending on whether your aircraft is stationed at the Terminal 3 piers or a remote outer stand, delivering you right to the aircraft stairs for priority boarding.

Yes. The VIENNA Lounge in Terminal 1 features a newly updated, fully equipped event and conference area for up to 40 people, complete with a high-definition video wall and secure Wi-Fi, allowing you to host meetings airside without exiting to the public zone.

AssistAnt coordinates seamless chauffeured transfers directly from the VIP Terminal’s private parking lot. A private Mercedes-Benz S-Class or V-Class van will transport you via the A4 motorway directly to Vienna’s Inner City or hotels like the Sacher in approximately 20 to 25 minutes.