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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Vienna?
Choke Point Meeting Spots
Arriving Commercial Flights: Your designated AssistAnt greeter will stand directly at the jet bridge exit (or the specific VIP arrival Gate 4/Bus arrival drop-off zone) holding a personalized digital placard. Departing Commercial Flights: The meeting point is localized at the designated VIP Concierge Desk inside Terminal 1 (near the central departures hall) or Terminal 3 (Level 2, adjacent to the premium check-in rows).
2026 Fast-Track Specs
Passengers utilizing our commercial Fast-Track service bypass the standard queues via the dedicated Fast-Lane Security Checkpoints in Terminal 1 (Upper Level) and Terminal 3 (Level 2).
Lounge Intelligence: The VIENNA Lounge
The premier commercial sanctuary for the 2026 season is the flagship VIENNA Lounge, spanning 2,500 m² on the second floor of Terminal 1 (directly after security). It serves Gates B, C, and D flawlessly, with a dedicated 15-minute transfer shuttle linking it to Gates F and G.
VVIP / FBO Specs
For the ultimate discretion, the standalone Vienna Airport VIP Terminal (FBO) located at Niki Lauda Allee (Object 140) operates daily from 06:00 to 22:30 (with extended hours on request). Guests relax in a completely private VIP Salon with an à la carte menu and premium Austrian wines.
2026 Local Flair
Enhance your Viennese itinerary with these ultra-exclusive experiences for the current 2026 season: The 75th Anniversary Vienna Festival (Wiener Festwochen), Private Belvedere After-Hours Tour, Donauauen Helicopter Transfer
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
Your private AssistAnt greeter meets you the moment you step off the aircraft at the jet bridge exit, or at the aircraft steps if your plane docks at a remote stand, ensuring you do not enter the main Terminal 1 or Terminal 3 concourses unescorted.
Yes, when using the VVIP Terminal at Niki Lauda Allee, your dedicated porter handles all baggage check-in and airline ticketing directly with carriers like Austrian Airlines or Emirates while you remain in your private salon.
The VIENNA Lounge is located in Terminal 1; a dedicated airside transfer bus departs every 15 minutes, allowing a total transit time of approximately 10 to 12 minutes to reach the Terminal 3 departure gates.
Yes, the 2026 rollout of 3D computed tomography scanners is active across both primary terminal checkpoints, allowing Fast-Track passengers to leave laptops and tablets inside their hand luggage.
While the new CT scanners are actively imaging bags, passengers must still abide by the 100ml liquid container limit in the main terminals until the final systemic rollout is completed later this summer.
Yes, AssistAnt VVIP Private Terminal services are entirely independent of your airline or cabin class, meaning economy passengers receive the exact same tarmac limousine transfer and private salon access.
Passport control is situated on Level 2 of Terminal 3, where AssistAnt guides you through the fast-lane biometric channels directly servicing the Gate G departures on Level 3.
Yes, the flagship 2,500 m² VIENNA Lounge located in Terminal 1 features an enclosed, independently ventilated separate smoking room alongside its shower suites and relaxation zones.
The VIP Terminal regularly operates from 06:00 to 22:30 daily, but AssistAnt coordinates customized, pre-arranged VVIP ground handovers outside these hours to match your flight schedule.
The standalone VIP Terminal is located away from the crowds at Niki Lauda Allee, Object 140, requiring a brief 3-minute private vehicle transfer from the main Terminal 3 central arrivals area.
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in Vienna Now
