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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Palermo?
Choke Point Meeting Spots
Your dedicated greeter will be positioned exactly at the jet bridge exit or the tarmac shuttle drop-off, intercepting you immediately before you reach the crowded immigration halls.
2026 Fast-Track Specs
We explicitly route you through the dedicated 1st-floor Fast Track security lane. If you are traveling with children under 10, we seamlessly pivot to the 2nd-floor Family Lane. Both options are combined with priority navigation through the mandatory 2026 EES biometric scanners.
Lounge Intelligence
The absolute premium choice for the Summer 2026 season is the brand-new 400sqm Prima Vista Lounge (operated by Aviapartner). Located airside, it offers a refined sanctuary featuring high-quality Italian gastronomy, dedicated workstations, and exclusive culinary events.
VVIP/FBO Specs
For ultimate exclusivity, we coordinate your arrival or departure through AviaVIP or Italy FBO (Località Punta Raisi). These facilities operate 24/7 and facilitate completely seamless tarmac-to-curbside luxury car transfers, entirely bypassing the main commercial terminal.
2026 Local Flair
Enhance your Sicilian itinerary with these highly sought-after 2026 experiences arranged by our concierge: VIP Sporting Access: Secure premium seating at Renzo Barbera Stadium to watch Palermo F.C. (following their thrilling May 2026 Serie B playoff run). Private Tyrrhenian Charters: A private sunset yacht tour exploring the Zingaro Reserve, swimming by the Faraglioni di Scopello, complete with an onboard Sicilian aperitif. Exclusive Culinary Masterclass: A private, high-end pasta and tiramisu culinary masterclass in a historic Palermo palazzo, featuring flowing regional wines. Teatro Massimo & Anti-Mafia Tours: A privately guided architectural tour of Italy’s largest opera house, paired with a profound, expert-led "No Mafia" historical walking tour through the city center.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
Our greeters intercept you at the jet bridge and escort you directly to the least congested EES biometric kiosks, minimizing the severe processing delays currently affecting non-Schengen travelers at Palermo Airport.
The commercial Fast Track lane is located on the 1st floor of the main terminal and operates daily from 4:40 AM to 9:30 PM. We use this lane to bypass ordinary security queues completely.
Yes. For families traveling with children under 10, we utilize the dedicated Family Lane located on the 2nd floor, which provides a direct and faster route to the boarding areas.
We secure access to the newly opened 400sqm Prima Vista Lounge (by Aviapartner) located airside. It features premium Italian gastronomy, warm lighting, and quiet spaces to relax before your flight.
Yes. PMO recently installed 20 new multifunctional workstations airside near Gate A18. We can guide you to these ergonomic stations, which feature USB charging, dedicated LED lighting, and enhanced Wi-Fi.
Your personal greeter will be waiting for you with a personalized sign right at the jet bridge exit or the immediate tarmac shuttle drop-off point, ensuring zero confusion upon arrival.
Absolutely. For private aviation, we partner with AviaVIP and Italy FBO. These facilities operate 24/7 and allow for discreet, tarmac-to-curbside luxury car transfers away from the main terminal.
Due to the new EES border exit protocols, we recommend arriving at least 2 hours before your flight. Our agents will ensure you clear check-in, Fast Track security, and passport control with maximum efficiency.
While PMO recently upgraded its infrastructure with new standard and cargo X-ray screening facilities, we advise commercial travelers to adhere to standard European liquid restrictions (100ml) unless instructed otherwise by our ground team on the day of travel.
Yes. We can coordinate immediate luxury transfers from the PMO curbside directly to exclusive local experiences, such as a private yacht charter at the Zingaro Reserve or a VIP match at Renzo Barbera Stadium.
Plan Your Seamless Arrival
in Palermo Now
