A Warm Welcome, Every Time

Your AssistAnt greeter meets you at the jet bridge exit or tarmac entry point holding a personalized placard. They will escort you through the priority biometric or diplomatic passport control lanes, fast-track you past the general public, assist with collecting your bags at the luggage carousels, and guide you directly to your awaiting driver or water taxi terminal.

Yes. After guiding you through baggage claim and customs, your greeter will escort you via the airport's elevated Moving Walkway system directly to the VCE Water Terminal. There, you will be boarded onto your pre-arranged private luxury water taxi for a direct cruise to your Venice hotel dock.

With our departure Fast-Track service utilizing the priority security lines and advanced 3D CT scanners, clearing security typically takes under 5 to 7 minutes, even during peak summer cruise-ship transfer windows.

Yes. The Marco Polo Club Lounge is located on the second floor, past security but explicitly positioned before the non-Schengen passport control gates. This allows you to relax in the lounge and complete your passport screening just moments before your gate opens.

The Aspire Executive Lounge operates as a landside facility on the second floor before security. For our premium departing clients, we prioritize escorting you straight through Fast-Track security to the superior airside Marco Polo Club Lounge to ensure a stress-free wait closer to the departure gates.

The VVIP FBO private terminal service is strictly reserved for passengers traveling via private or chartered aircraft utilizing the General Aviation infrastructure. Commercial travelers, regardless of First or Business class status, must process through the main commercial terminal via our Fast-Track Meet & Greet service.

Absolutely. If you are departing VCE for a non-EU destination, your greeter will guide you directly to the dedicated Customs/Tax-Free desk before security check-in, ensuring your receipts and high-value purchases are processed efficiently without losing track of time.

We monitor all flight tail numbers in real-time. Your greeter’s schedule is automatically synchronized with your actual arrival time, ensuring they are standing at the jet bridge exit precisely when your aircraft door opens, regardless of delays.

Yes. For passengers with limited mobility or those departing from distant gates in the extended pier sections, electric ride-on buggies can be coordinated by our airport agents to ensure a seamless transit from the lounge to the boarding gate.

While airlines generally recommend arriving 3 hours prior to long-haul flights, our Fast-Track service safely compresses terminal processing time. We advise arriving 1.5 to 2 hours before your flight, giving you ample time to complete priority check-in, clear security, and enjoy the amenities of the Marco Polo Lounge.