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Success stories
Hi-! I want to tell you what an amazing experience we had today with the greeter (I’m not sure how to spell his name) He was an amazing addition to our travel journey - thank you so much! I’d be happy to leave a review someplace.
Meet and greet was perfect . fast and efficient
Hi Adam and the AssistAnt Team, Thank you for reaching out. I wanted to share some positive feedback regarding my client’s arrival; he expressed his appreciation for the excellent support and service you provided. Thanks again!
Linda (the greeter) was AMAZING. Thank you. We made our flight (our luggage is a different story but Linda was fantastic).
Hi Adam, Hope you are well! I wanted to follow up and let you know we were really pleased with the VVVIP services you offered- so thank you to you and your team!
Thank you ALL!!! I truly appreciate all you do!
Thank you to you and your team for the assistance provided in last week’s VIP Meet & Greet service in Monterrey for my boss. The feedback they provided was that their greeter was excellent. Very professional and a big help in navigating the airport. I will be sure to reach out to you again for any future VIP services needed.
Dear Tal, first of all thank you so much for your London organizations. All people were satisfied with all the services! especially for Romania – my boss told me that the greeting service was woderful.. he was out in 5 minutes after getting off the plane. Thank you again!
I just wanted to let you know how amazing our assistant was! She made the whole arrival experience smooth, stress free and easy. I truly appreciate it. Thanks again!
I wanted to just write and say that I appreciated the service very much! Our greeter, Andres, was amazing and very attentive. Please thank him again from my family and I will hopefully see you all soon on my next visit to Milan.
Good morning! The assistant is fantastic!!! The airport VIP transfers are all flawless!! They made our trip to Singapore and already I’m now over an hour EARLY given the combo of an early landing Thank you very much!!!
Why Choose AssistAnt in Milan?
Where Your Greeter Meets You
Arrivals: for flights arriving at a jet bridge, your AssistAnt greeter waits at the jet bridge exit holding a personalised name board. If your aircraft parks on a remote stand, the greeter meets you where the shuttle bus sets you down, before you reach passport control or baggage reclaim. Departures: your greeter meets you kerbside at the departures drop-off, or at a meeting point inside the terminal agreed with you beforehand.
What the Meet and Greet Covers
A named person with you through the airport. Our Meet and Greet service will expedite you through the busy lines at Linate, but it has to be booked in advance. On arrival your greeter guides you through the formalities, keeps you moving through passport control and customs where they apply, assists with your luggage, and connects you with your waiting chauffeur. On departure the same in reverse, from the kerb through check-in and security to the lounge or your gate. Service levels vary by airport.
The Lounge at Linate
The lounge airside at Linate is the Leonardo Exclusive Lounge, in the boarding hall near Gates 17 and 18, open to both Schengen and non-Schengen departures. It offers a buffet of Italian food, an espresso and wine bar, workstations and quiet seating. Your greeter walks you there once you are through security. The Club S.E.A. lounges at Linate are small and can fill at peak times, and some passes carry a maximum stay, so we confirm access for your flight rather than assuming it.
Onward Transport and Transfers
Linate sits close to the centre of Milan, which is its whole advantage, and the handover to your car is where that advantage is won or lost. Your greeter walks you to your driver rather than leaving you at the kerb. We arrange private transfers into the city, across to Malpensa for a connecting long-haul flight, and out to Lake Como and the Lombardy lakes. Vehicles are confirmed before you land.
What We Can Arrange in Milan
Elevate your stay in Lombardy with experiences our concierge team can arrange: private box access at sporting events across Milan's arenas, a request for an out-of-hours private viewing of Leonardo da Vinci's The Last Supper at Santa Maria delle Grazie, which is tightly restricted and depends on availability, private helicopter transfers from Linate out to Lake Como or to the Fiera Milano helipad during Design Week, and appointments at the ateliers in the Quadrilatero della Moda.
How it works
- Departure
- Arrival
- Transit
Meet your greeter curbside
Expedited check-in, security and immigration procedures
Accompany you to your lounge and/or boarding gate
Meet your greeter at the exit of the aircraft
Expedited immigration and customs procedures
Assistance at baggage claim
Connect with your waiting chauffeur
Meet your greeter at the exit of the aircraft
Expedited procedures
Guide you through the airport
Accompany you to your next flight
How it works
Departure
-
Meet your greeter curbside
-
Expedited check-in, security and immigration procedures
-
Accompany you to your lounge and/or boarding gate
Arrival
-
Meet your greeter at the exit of the aircraft
-
Expedited immigration and customs procedures
-
Assistance at baggage claim
-
Connect with your waiting chauffeur
Transit
-
Meet your greeter at the exit of the aircraft
-
Expedited procedures
-
Guide you through the airport
-
Accompany you to your next flight
More Than VIP – Complete Global Travel Management
Airport VIP Meet & Assist
Arrival, Departure, Connection
Event Tickets, Flower Delivery, Restaurant Bookings
Private Chauffeur & Transportation
Arrival, Departure, Connection
Private Jet Charters
all jet types available
Global Lifestyle Concierge Support
Make a wish — we’ll make it happen
Luxury Car Rentals & Yacht Charters
Upgrade Your Travel Experience Today
Request My VIP Service Now →
24/7 concierge availability
Real-time booking confirmations
Instant WhatsApp contact option
Frequently
Asked Questions
We would like to chat with you
Your AssistAnt greeter will meet you right at the jet-bridge exit as you step off the plane. If your aircraft parks on a remote apron stand, your greeter will be waiting for you with a personalized placard at the immediate entrance of the arrivals gate building where the shuttle bus drops off passengers.
They walk you to the checkpoint, make sure you are in the right line with everything ready, and wait on the other side to take you on to the lounge or your gate. The screening itself is run by the airport and every passenger goes through it, so follow the rules posted on the day for liquids and electronics.
Once you are through security, the Leonardo Exclusive Lounge is a short walk away, airside in the main boarding hall near Gates 17 and 18. Your greeter walks you there and confirms you can get in before leaving you.
No. At Linate, vehicle transfers across the apron are not available for commercial flights. Your greeter meets you inside the terminal, accompanies you through the arrival formalities, and assists with your luggage out to your waiting car at the kerb.
The M4 metro runs from Linate into central Milan and reaches San Babila in roughly 12 to 15 minutes. Most of our clients prefer a pre-arranged private transfer instead, which takes about 20 minutes to the Duomo area depending on traffic, and means your luggage and your driver are handled for you.
Yes, the Piranesi Classic Lounge is open, but note where it is: landside in the check-in area, before security, not airside. That makes it useful if you arrive early and want somewhere quiet before you go through, rather than somewhere to wait for boarding. Once you are through security the airside option is the Leonardo Exclusive Lounge.
Yes. On departure your greeter meets you kerbside at Linate, assists with your luggage at check-in, walks you through security and accompanies you to the lounge or straight to your boarding gate.
We track your flight and your greeter adjusts to the actual landing time at no extra cost, whether you land early or well after midnight. Your driver is held to the same updated time, so a late arrival does not leave you waiting at the terminal exit.
Yes. For departures your greeter meets you kerbside, assists with your bags, guides you through the VAT refund kiosks if you need them, and takes you through airline check-in and on to security.
The Leonardo Exclusive Lounge admits families, and child and infant policies are set by the lounge operator rather than by us. Tell us who is travelling when you book and we will confirm the current policy and any charge for your date, and your greeter will settle the family in before boarding.
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